Quality Management and IP Call Recording Solutions

At Enghouse Interactive, we believe that quality management does not have to be an expensive endeavor, nor does it have to be limited to the contact center. The voice of the customer can be a powerful tool, and the Enghouse Interactive Quality Management Suite (formerly CallRex software) puts captered interactions to work across company silos.

The Enghouse Interactive Quality Management Suite includes:

 
 
 

Businesses worldwide rely on Enghouse Interactive's IP-based workforce optimization solutions to streamline business processes, resolve customer disputes, achieve regulatory compliance, ensure high quality customer service, and enhance employee productivity.


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CallRex software is now part of the Enghouse Interactive Quality Management Suite

Learn more about the Enghouse Interactive Quality Management Suite.

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Webinar: Quality Management Suite v5.0 Sneak Peek, May 23, 9:00 a.m. Pacific.

Click here to register for your seat at the Webinar.

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Customer Success: Yellow Cab Cooperative

View the Yellow Cab Cooperative case study.

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Flexible Integrations for your Interaction Recording Needs

Click here to learn more about Enghouse Interactive's IP-PBX integrations

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Evaluate Enghouse Interactive Quality Management Suite

Click here to request free evaluation software to test the Quality Management Suite in your environment.



Product Information


Learn more about the Enghouse Interactive Quality Management Suite:

Customer Success


When Healthy Mothers, Healthy Babies Coalition of Georgia replaced their telephone system, they included call recording in their business requirements. Although the Coalition sought call recording technology for dispute resolution and to cover possible legal liabilities, they soon learned that the Call Recording system would provide easier management of the training and quality assurance process.