Quality Management and IP Call Recording Solutions
At Enghouse Interactive, we believe that quality management does not have to be an expensive endeavor, nor does it have to be limited to the contact center. The voice of the customer can be a powerful tool, and the Enghouse Interactive Quality Management Suite (formerly CallRex software) puts captured interactions to work across company silos.
The Enghouse Interactive Quality Management Suite includes:
Businesses worldwide rely on Enghouse Interactive's IP-based workforce optimization solutions to streamline business processes, resolve customer disputes, achieve regulatory compliance, ensure high quality customer service, and enhance employee productivity.
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News & Highlights
Take a Tour: New Quality Management Suite Tutorial Videos
Telecom Reseller Podcast: Enghouse Interactive Quality Management Suite V5
Enghouse Interactive Quality Management Suite v5.0 Sneak Peek - View the Archived Event