Quality Management and IP Call Recording Solutions

At Enghouse Interactive, we believe that quality management does not have to be an expensive endeavor, nor does it have to be limited to the contact center. The voice of the customer can be a powerful tool, and the Enghouse Interactive Quality Management Suite (formerly CallRex software) puts captured interactions to work across company silos.

The Enghouse Interactive Quality Management Suite includes:

 
 
 

Businesses worldwide rely on Enghouse Interactive's IP-based workforce optimization solutions to streamline business processes, resolve customer disputes, achieve regulatory compliance, ensure high quality customer service, and enhance employee productivity.


Slide 1

CallRex software is now part of the Enghouse Interactive Quality Management Suite

Learn more about the Enghouse Interactive Quality Management Suite.

Slide 2

Introducing Enghouse Interactive Quality Management Suite v5.0 (formerly CallRex)

Click here to learn more about the Quality Management Suite.

Slide 3

Take a Tour of Enghouse Interactive Quality Management Suite

View videos that walk you through our call recording and quality management suite products.

Slide 4

Customer Success: Yellow Cab Cooperative

View the Yellow Cab Cooperative case study.

Slide 5

Flexible Integrations for your Interaction Recording Needs

Click here to learn more about Enghouse Interactive's IP-PBX integrations

Slide 6

Evaluate Enghouse Interactive Quality Management Suite

Click here to request free evaluation software to test the Quality Management Suite in your environment.




Product Information


Learn more about the Enghouse Interactive Quality Management Suite:



Customer Success


At Strathmore's Who's Who, call recording is essential to the sales function, allowing the organization to verify the details of an order and ensure that all information taken over the phone has been captured accurately. Recordings are also used for quality monitoring and coaching purposes.

» Learn how Enghouse Interactive Call Recording software helped Strathmore's meet their business goals.