Delivering VoIP Call Recording Software, IP Call Recording System, Workforce Optimization Software

Telrex, an Enghouse Interactive brand, delivers enterprise-class workforce optimization solutions to businesses around the world. Software and services from Telrex are scalable to thousands of users, affordable, and practical for businesses of all sizes.

Call center and workforce optimization software solutions within the CallRex software suite include:

	Quality monitoring & contact center optimization suite		Call recording & monitoring
	Call scoring & agent coaching		Computer recording & monitoring
	Automated forecasting & workforce scheduling		Integrate call recordings with existing business processes

Now more than ever, companies face financial pressures and are required to do more with less. Subscription-based and perpetual licenses are offered for CallRex software so that companies of all sizes can take advantage of enterprise-class workforce optimization software solutions at an affordable price.

Businesses worldwide rely on CallRex IP-based workforce optimization solutions to streamline business processes, resolve customer disputes, achieve regulatory compliance, ensure high quality customer service, and enhance employee productivity.

>> View the CallRex brand overview video to learn how our software will enhance your company's customer service and contact center optimization efforts.