Enterprise-Class Call Center Optimization Software
For Small- and Medium-Sized Businesses

Telrex delivers enterprise-class workforce optimization solutions to small- and medium-sized businesses. Software and services from Telrex are scalable to thousands of users, affordable, and practical for businesses of all sizes.

Call center and workforce optimization software solutions from Telrex include:

	Call recording & monitoring		Call scoring & agent coaching
	Computer recording & monitoring		Automated forecasting & workforce scheduling
	Consultative speech analytics services		Integrate call recordings with existing business processes

Now more than ever, companies face financial pressures and are required to do more with less. Subscription-based licenses are offered by Telrex so that companies of all sizes can take advantage of enterprise-class workforce optimization software solutions at an affordable price.

Businesses worldwide rely on Telrex's IP-based workforce optimization solutions to streamline business processes, resolve customer disputes, achieve regulatory compliance, ensure high quality customer service, and enhance employee productivity.