Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

CallRex™ Call Recording Software Achieves Interoperability Validation with
3Com® VCX™ IP Telephony Platform

Innovative On-Demand Call Recording & Monitoring Solution Enhances Support for 3Com Products

[View printable press release.]

KIRKLAND, WA – September 15, 2008 – Telrex, provider of the award-winning CallRex™ suite of IP call recording and call center optimization solutions, today announced interoperability validation of on-demand recording with CallRex Call Recording IP call recording and monitoring software with the 3Com® VCX™ IP telephony system. Comprehensive testing was completed in the 3Com Open Network™ Solutions lab to validate on-demand recording features from CallRex.

CallRex software has been certified on various 3Com platforms, like the VCX and NBX, since 2003. Certification has also been achieved for the NBX version 6, VCX™ Enterprise, VCX for IBM System i VCX Connect 200, and VCX Connect 100 line of IP telephony platforms. CallRex also supports 3Com Asterisk installations.

“Telrex is proud to provide innovative call recording solutions on 3Com IP telephony platforms like the VCX,” said Robert Kapela, president of Telrex. “3Com customers can benefit from affordable and reliable call recording and monitoring solutions when they utilize CallRex software.”

Call recording has become a standard business application that facilitates dispute resolution, limits legal liability, improves employee productivity and morale, and enhances security. CallRex’s Look Back call recording feature enables employees to record the entire call at any point in the conversation, capturing valuable customer experience information that can be archived and utilized for dispute resolution, training, or to meet legal requirements.

Telrex is a premium member of the 3Com|ON Partner Program. Through the 3Com|ON Program, Telrex works closely with 3Com to provide their combined solutions to value added resellers and business customers worldwide.

For more information, contact Telrex at +1 425.827.6156 x2 or visit www.telrex.com.

About Telrex
Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from 3Com, Digium/Asterisk, Mitel, Inter-Tel, Cisco, Avaya, Microsoft OCS,ShoreTel, BroadSoft, Sylantro, Genband, Vertical, Pingtel, Fonality, TalkSwitch, Switchvox and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com.

 

View printable version of press release.

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