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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Announces Availability of CallRex Computer Recording Version 3.9 - Telrex Press Release

Companies can maximize employee productivity with desktop analytics and quality monitoring software.

[View printable press release.]

Kirkland, WA– June 23, 2009 – Telrex, provider of the award-winning CallRex™ suite of IP call recording and call center optimization solutions, today announced the availability of version 3.9 of CallRex Computer Recording™ software (formerly CallRex Multi-Media). The flexible desktop analytics software solution enables companies to capture desktop images and videos in order to assess the complete employee-customer interaction. Full-motion videos, synced with call audio, provide a holistic view into customer interactions, allowing contact center managers to identify positive experiences or areas for training.

Companies use computer recordings for comprehensive quality monitoring and employee performance optimization. Average call handle times and post-call wrap-up times can be reduced through streamlined business systems and data entry processes. Contact center managers can discover where additional employee training is required or which systems require fine-tuning by observing employee computer use. Live monitoring and full-motion videos can provide valuable insight into the flow of business systems. Further, the complete customer interaction—including the desktop video and the telephone conversation—can be exported to be attached to e-mail, CRM records, or other business systems to provide an audit trail or training clips for quality monitoring.

Version 3.9 of CallRex Computer Recording includes full-motion video capture, including voice and data, as well as the ability to live monitor employee desktops or take screen snapshots at pre-determined intervals throughout the business day. "CallRex Computer Recording software empowers companies to capture complete customer interactions, enhance employee productivity, and provide an audit trail for increased customer satisfaction and security," said Robert Kapela, president of Telrex. "With desktop monitoring software, companies can streamline their business processes, resulting in improved customer service and increased employee productivity, and impact their bottom line."

CallRex Computer Recording software is available immediately and is offered through affordable subscription-based licensing. Telrex's subscription-based licenses include technical support services and access to product upgrades throughout the life of the subscription contract. In addition to desktop analytics software, Telrex offers IP call recording and workforce optimization solutions. To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit www.telrex.com/computer-recording.htm.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel,Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Digium Asterisk, Pingtel, Fonality, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

 

View printable version of press release.

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