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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Digium® and Telrex Announce Partnership and Interoperability Certification

CallRex Professional™ Call Recording Software Certified on Asterisk Business Edition™, Offering Affordable Call Center Optimization Solution

HUNTSVILLE, Ala. and KIRKLAND, Wash. – September 30, 2008 – Digium®, Inc., the Asterisk® Company, and Telrex, provider of the award-winning CallRex™ suite of IP call recording and call center optimization solutions, today announced that the CallRex Professional™ call recording and monitoring solution has earned the designation of “Digium|Asterisk Certified” for Asterisk Business Edition™. CallRex software from Telrex, an affordable, robust call recording software for Asterisk installations, was thoroughly tested in Digium's lab to validate its interoperability with Asterisk Business Edition. Telrex is a Digium Interoperability Partner.

Digium is the creator and driving force behind Asterisk, the open source voice communications software deployed by more than 4 million servers worldwide to manage VoIP calls for businesses and individuals. More resellers, telecom professionals and software developers choose Digium's products than those of any other open source telephony company because only Digium delivers the technical superiority, security and flexibility associated with Asterisk. Asterisk powers Digium’s family of software and hardware appliances including AsteriskNOW™, Asterisk Business Edition™ and Switchvox™.

“Telrex is pleased to support the Asterisk open source telephony community with affordable and robust call recording solutions,” said Robert Kapela, president of Telrex. “Companies and call centers of all sizes can reap the benefits of call recording and monitoring software, allowing them to limit legal liability, improve customer satisfaction and employee productivity, and enhance security.”

Telrex offers affordable call recording and monitoring solutions for small- to medium-sized businesses. Flexible, monthly “pay-as-you-grow” subscription pricing is available from Telrex so that companies can simply pay a monthly fee for the number of users being recorded.

“The addition of CallRex call recording software to the Digium partner ecosystem will benefit small and medium-sized businesses that need to supplement their Asterisk installations with a stand-alone recording system,” said Jim Webster, director of technology partnerships for Digium. “We are pleased to work with Telrex to offer complementary telephony software solutions that will help our customers.”

About Telrex
Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Digium, 3Com, Mitel, Inter-Tel, Cisco, Avaya, Microsoft OCS,ShoreTel, BroadSoft, Sylantro, Genband, Vertical, Pingtel, Fonality, TalkSwitch, and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com.

About Digium
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium makes Asterisk software available to the open source community and delivers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems. More information is available at www.digium.com.

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The Digium logo, Digium, Asterisk, Asterisk Business Edition, AsteriskNOW, Asterisk Appliance, Genuine Asterisk, Switchvox and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.

View printable version of press release.

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