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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Enghouse and Mettoni Group Complete the Acquisition of Telrex Intellectual Property and Operations - Telrex Press Release

[View printable press release.]

Markham, Ontario and Kirkland, Washington – June 2, 2010 – Today, Enghouse Systems Limited (TSX: ESL) announced the completion of the acquisition of the intellectual property of Telrex LLC and Mettoni Inc., a wholly-owned subsidiary of Enghouse, acquired the Telrex operations. Telrex has approximately 17 employees.

Telrex is a leading provider of IP call recording and contact center optimization software solutions with operations in North America and EMEA. Telrex has over 2,000 customers in the public and private sector, with solutions provided through a network of business partners around the world.

"We are delighted with the acquisition of Telrex," stated Stephen Sadler, Chairman and CEO of Enghouse. "This acquisition provides Enghouse with a large customer base and a complementary portfolio product that can be leveraged across multiple Enghouse companies and their respective channels."

"This transaction provides tremendous opportunities for Telrex," added Telrex CEO Robert Kapela. "We look forward to continuing to provide the best solutions and support to our customers and channels, while accelerating our planned growth into new markets and gaining access to additional resources."

About Enghouse Systems Limited

Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large and more diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange under the symbol ESL. For more information, visit www.enghouse.com.

About Mettoni

The Mettoni Group consists of vendor aligned technology companies that develop software and provide advanced services, designed to improve communications and collaboration. By combining a long history of communications technology expertise with high quality services, Mettoni companies continue to deliver total solutions that help clients across the world increase business efficiency, improve customer service and reduce costs. For more information, visit www.mettoni.com.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Office Communications Server, Mitel, Cisco, ShoreTel, Fonality, 3Com, Avaya, BroadSoft, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. For more information, visit www.telrex.com.

[View printable version of press release.]

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