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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Announces Enhanced Call Recording Capabilities for Mitel

CallRex Call Recording Software Now Supports Recording with Mitel Secure Recording Connector Version 2.0

[View printable press release.]

Kirkland, WA– December 7, 2009 – Telrex, provider of the award-winning CallRex™ suite of IP call recording and call center optimization solutions, today announced enhancements to CallRex Call Recording™ software including support for recording using DHCP, encryption, Teleworker, or hot desking with Mitel Secure Recording Connector (SRC) version 2.0.

The Mitel Secure Recording Connector is a call recording solution from Mitel that allows third-party recording packages, like CallRex Call Recording software, to record Mitel encrypted voice streams. SRC is placed on the local area network and accepts requests from CallRex Call Recording to establish taps in the voice stream, sending a duplicate audio stream directly to the CallRex Call Recording server. A flexible solution, CallRex software also supports recording unencrypted voice traffic through a MiTAI-based integration with Mitel's 3300 ICP and the SX-200 ICP as well as an OAI-based integration with the Mitel 5000 system. CallRex Call Recording software is customizable, allowing companies to tailor their call recording installation to suit their business and networking needs.

"Telrex has a demonstrated track record of success within Mitel telephony environments, and we are pleased to continue to provide innovative software to meet our customers' needs," said Robert Kapela, president of Telrex. "We provide affordable and reliable call center optimization solutions that address the needs of companies of all sizes."

CallRex Call Recording software is an advanced, yet affordable, solution for small, medium, and enterprise-class companies that were previously unable to afford call recording technology. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and contact center optimization software solutions. The subscription-based licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.

In addition to call recording and monitoring software, Telrex offers contact center and workforce optimization solutions. To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit www.telrex.com/mitel_call_recording.htm.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Mitel, Cisco, ShoreTel, Microsoft OCS, Fonality, 3Com, Avaya, BroadSoft, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

View printable version of press release.

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