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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Records Encrypted Calls on Microsoft Office Communications Server 2007 R2

CallRex Call Recording™ Software Release Enhances Support for Microsoft Office Communications Server 2007

[View printable press release.]

Kirkland, WA– December 14, 2009 – Telrex, provider of the CallRex™ suite of IP call recording and call center optimization solutions, today announced enhancements to CallRex Call Recording™ software for Microsoft Office Communications Server (OCS) 2007 R2. CallRex Call Recording for Office Communications Server allows users to record calls encrypted with Secure Real-Time Transport Protocol (SRTP) and can record calls from hard or soft phones setup within the OCS environment. With this solution, companies can take advantage of the call encryption features built-in to the Microsoft OCS solution, while also realizing the benefits of call recording for their business.

An all-software solution that runs on Windows-based servers, CallRex does not require any proprietary hardware, expensive telephony cards, or complex installations. CallRex software enables live monitoring or full-time, on-demand, and triggered call recording from anywhere on the network. The CallRex Call Recording client is now supported on the Windows 7 operating system. To record calls within the OCS environment, CallRex collects call information for soft phone on the desktop and passively copies the information via a CallRex plug-in to a central call recording server.

"CallRex Call Recording software extends the communications capabilities of Microsoft Office Communications Server, enabling companies to securely document voice interactions from both hard and soft phones within the OCS environment and store the recorded calls on a central server within their network," said Robert Kapela, president of Telrex.

CallRex Call Recording software is an advanced, yet affordable, solution for small, medium, and enterprise-class companies that were previously unable to afford call recording technology. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and contact center optimization software solutions. The subscription-based licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.

In addition to call recording and monitoring software, Telrex offers contact center and workforce optimization solutions. To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit www.telrex.com/microsoft_call_recording.htm.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft OCS, Mitel, Cisco, ShoreTel, Fonality, 3Com, Avaya, BroadSoft, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

View printable version of press release.

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