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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Sees Continued Growth with Microsoft® Office Communications Server - Telrex Press Release

CallRex Call Recording™ Software Delivers Value to Microsoft® Office Communications Server Users

[View printable press release.]

Kirkland, WA– April 12, 2010 – Telrex, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced continued growth within the Microsoft® Office Communications Server (OCS) community, adding new customers and resellers in the first quarter of 2010. Telrex welcomed new customers from a variety of industries around the world, including Colmedica, a Colombian health care and insurance company.

"Working with Telrex gives us the competitive edge, enabling us to offer an affordable and valuable call recording and monitoring solution to our Microsoft Office Communications Server customers," said Jony Castillo, systems director at Datapoint de Colombia. "We look forward to our continued partnership with Telrex to provide innovative solutions for the Office Communications Server platform."

With CallRex software, companies can take advantage of affordable call recording and monitoring features in a mixed PBX environment, while also realizing the benefits of Microsoft's unified communications solutions. An all-software solution that runs on Windows-based servers, CallRex does not require any proprietary hardware, expensive telephony cards, or complex installations. CallRex software enables live monitoring and full-time, on-demand, and triggered call recording from anywhere on the network. Telrex has also added support for the G. 722.1/Siren 7 codec licensed from Polycom®, enhancing support for recording Office Communications Server conference calls.

"We have seen an increased interest in call recording solutions for the Office Communications Server platform, and we are pleased to provide an affordable workforce optimization solution," said Robert Kapela, president of Telrex. "We are committed to continuing to partner with our resellers and customers to deliver call recording and monitoring solutions for Microsoft unified communications installations."

CallRex Call Recording software is an advanced solution for companies that were previously unable to afford call recording technology. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and contact center optimization solutions. The subscription-based licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.

To learn more about how your business can benefit from CallRex workforce optimization solutions, call 425.827.6156 x2 or visit www.telrex.com/microsoft_call_recording.htm.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft Office Communications Server, Mitel, Cisco, ShoreTel, Fonality, 3Com, Avaya, BroadSoft, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

View printable version of press release.

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