Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Announces Interoperability Validation for CallRex IP Call Recording and Monitoring with Latest Version of 3Com NBX version IP Telephony Platform

KIRKLAND, WA – February 8, 2008 – Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced interoperability validation of CallRex Call Recording™ IP call recording and monitoring software with the 3Com® NBX™ IP Telephony System version 6. CallRex achieved the 3Com Solution Validation through comprehensive testing completed in the 3Com Open Network™ Solutions Lab.

Support for NBX version 6 is the latest in CallRex's continuous certification on NBX IP Telephony Platforms since 2003. CallRex NBX version 6 certification also follows Telrex's recent certification on the VCX™ Enterprise, VCX for IBM System i, VCX Connect 200 and VCX Connect 100 line of IP telephony platforms and CallRex support for 3Com Asterisk.

"Telrex is dedicated to providing the highest quality call recording solution on 3Com IP telephony platforms through the 3Com 3Com|ON™ Open Network Program," said Bob Cordes, Vice President, Products at Telrex. "Call recording and monitoring has quickly become a standard business application that 3Com customers benefit from implementing. Businesses across every vertical market can now rely on a certified CallRex call recording and monitoring solution on any 3Com IP platform."

Telrex is a premium member of the 3Com|ON Partner Program. Through the 3Com|ON Program, Telrex works closely with 3Com to provide their combined solutions to value-added resellers and business customers worldwide.

For more information contact Telrex at +1 425.827.6156 or visit www.telrex.com.

About Telrex
Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya, Nortel, Microsoft OCS, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk, Pingtel, Fonality, TalkSwitch, Digium/Switchvox and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com.

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