Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Announces IP Call Recording For Covad's Hosted PBX Service

Telrex's CallRex is the first IP-based call recording software solution offered by a hosted PBX provider

KIRKLAND, WA – February 1, 2006 – Telrex, the leading developer of call recording and monitoring software for small and medium businesses using IP PBXs or hosted PBX services, and Covad Communications, a leading provider of integrated voice and data services, today announced the availability of CallRex call recording with Covad's vPBX voice services.

CallRex brings a full-featured, cost-effective, software-only IP-based call recording solution to Covad's vPBX service. With CallRex, Covad can now attract customers that require call recording for training purposes, dispute resolution, or regulatory compliance.

Joseph Minton, IT manager at Lenders Investment Corp, a mortgage lender located in Irvine, CA, purchased CallRex as part of their Covad vPBX deployment.

"CallRex was a critical part of our decision to go forward with Covad’s hosted IP PBX solution," said Minton. "Without CallRex, we wouldn't have met our call recording requirements to improve training and ensure we consistently provide the highest levels of customer service."

"We're excited to be the first call recording software solution to be offered by a hosted IP PBX service provider," says Robert Kapela, president of Telrex. "We believe the hosted IP PBX market is set to explode and Telrex is well-positioned to help service providers like Covad take advantage of that growth by providing a scalable solution to any customer that requires call recording, whether for customer service, training or to comply with legal requirements."

"Covad is pleased to partner with Telrex to deliver call monitoring and recording capabilities to our vPBX customers," said Scott Scherer, director of product development for Covad Communications. "CallRex expands our market to all of the small and medium-sized business that won't subscribe to a hosted IP PBX solution without having a call recording solution."

About Telrex

Telrex is the leading provider of call recording and monitoring solutions for small and medium businesses using IP PBXs or hosted IP PBXs. CallRex supports the leading IP-based phone systems and softswitches including Cisco call recording, 3Com call recording, Mitel call recording, ShoreTel call recording, Nortel call recording, Avaya call recording, Siemens call recording, NEC call recording, Zultys call recording, Sylantro call recording, BroadSoft call recording, VocalData call recording and Vertical call recording.

About Covad

Covad is a leading nationwide provider of integrated voice and data communications to small and medium-sized businesses and home users. www.covad.com.

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