Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

CallRex Selected by ShoreTel to Provide VoIP Call Recording Solution for ShoreTel5 IP PBX System

KIRKLAND, WA – May 11, 2004 – Telrex, the leading developer of VoIP recording and monitoring software today announced that it has been selected by ShoreTel, Inc. to provide VoIP call recording and monitoring for the ShoreTel5 IP PBX system, which begins shipping this month.

“We are pleased to be the only IP-based call recording solution selected by ShoreTel,” said Robert Kapela, president of Telrex. “CallRex provides real value to ShoreTel resellers and customers that have traditionally found call recording solutions too expensive. Because CallRex is entirely software based, it is 50-60 percent less expensive than legacy-based solutions that require expensive third-party telephony hardware.”

CallRex is sold only through authorized ShoreTel resellers. “We sell a number of call recording solutions to our clients but we recommended CallRex in IP PBX environments because it is typically 10 times less expensive than traditional call recording solutions, yet offers comparable features.” said Robert Ingrum, vice president of sales and marketing of Gateway Telnet.

CallRex is the only authorized packet based call recording solution authorized by ShoreTel. “More and more small and medium sized businesses are interested in call recording and CallRex is an excellent add-on solution for ShoreTel customers because it is affordable and provides significant added value to our solution.” said Jeff Ridley, director of product management, ShoreTel.

About Telrex

Telrex is the leading provider of VoIP call recording and monitoring software for small and medium businesses. In addition to CallRex™, Telrex provides IntelRex™, a computer recording and monitoring solution. CallRex supports all the major IP and IP enabled telephone systems including; 3Com Call Recording, Cisco Call Recording, Mitel Call Recording, Avaya Call Recording, Nortel Call Recording, NEC Call Recording, Siemens Call Recording, ShoreTel Call Recording, Artisoft Call Recording, Zultys Call Recording and many more.

About ShoreTel

ShoreTel (www.shoretel.com) is the innovation leader in delivering IP telephony solutions to the enterprise. ShoreTel voice systems are designed to make businesses smarter, setting new standards for usability and manageability while reducing telecommunications costs.

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