Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers

  • Evergreen Professional Recoveries "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

CallRex Supports Inter-Tel 3000 & 5000 Network Communications Solutions, Offers Innovative Pricing and Reseller Incentives

Over 35 PBX and softswitch technologies supported by innovative CallRex suite, offering flexible IP call recording and contact center optimization solutions to the marketplace.

KIRKLAND, WA – April 2, 2008 – Telrex, provider of the award-winning CallRex™ suite of IP call recording and call center optimization solutions, today announced support for the Inter-Tel 3000 and 5000 Network Communications Solutions. Following the recent merger between Mitel and Inter-Tel, Telrex has responded to market demand to extend CallRex support to Inter-Tel’s award-winning communications servers. A market innovator, CallRex now supports over 35 PBXs and softswitches, more than any other vendor.

Flexible Licensing Options

Telrex offers two flexible pricing options for CallRex: a perpetual license or a subscription-based option. The subscription-based licensing model enables companies to simply pay a monthly fee for the number of users being recorded. "Telrex is the first call recording vendor to offer subscription-based pricing," said Robert Kapela, president of Telrex. "Subscription pricing dramatically reduces the cost of call recording and allows companies to spend more of their budget dollars on the phone system."

Compelling Reseller Incentives

For a limited time, Telrex is offering authorized Inter-Tel resellers a 50% discount on their first CallRex sale when sold in conjunction with an Inter-Tel 3000 or 5000 phone system. Interested Inter-Tel resellers should contact their Telrex channel account manager for details. Locate your Telrex channel account manager online at http://www.telrex.com/about_us_contact.htm or call 425.827.6156.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Mitel, Inter-Tel, Cisco, Avaya, Nortel, Microsoft OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk / Switchvox, Pingtel, Fonality, TalkSwitch, and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

 

View printable version of press release.

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