Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Announces Certification Of CallRex IP Call Recording And Monitoring With ShoreTel 7 Enterprise IP Telephony System

Businesses and call centers gain certified solution ensuring interoperability, satisfaction and seamless support.

KIRKLAND, WA – June 1, 2007 – Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions, today announced certification of CallRex Call Recording IP call recording software with the ShoreTel 7 Enterprise IP Telephony system.

CallRex is the first call recording and monitoring solution to achieve the ShoreTel Certified designation which ensures interoperability with ShoreTel 6.1 and ShoreTel 7; ShoreTel's latest release of its enterprise phone system. Telrex has achieved the ShoreTel Certified designation through comprehensive testing completed in the ShoreTel Certification Lab.

"Certification with ShoreTel 7 highlights the rigorous standards we set for our CallRex recording and monitoring solutions," said Bob Cordes, Vice President of Product Management at Telrex. "Businesses and call centers of all kinds can have the highest confidence deploying CallRex and ShoreTel together for integrated call recording and monitoring."

Telrex is a member of ShoreTel's Technology Partner Program (TPP) and works closely with ShoreTel to achieve high customer satisfaction. Through the TPP, Telrex and ShoreTel deliver coordinated support to resellers and customers for a seamless experience with their combined solutions.

"Our passion is to work with our technology partners to ensure that our customers are not only satisfied - but they are delighted with our products and services," said Steve Timmerman, Vice President of Marketing at ShoreTel. "As call recording and monitoring is quickly becoming a standard business application, we applaud CallRex for being the first call recording solution to achieve ShoreTel’s TPP Certification."

CallRex Call Recording offers 100% call recording, automatic triggered recording, on-demand call recording and real-time monitoring for ShoreTel Enterprise IP Telephony systems. CallRex software runs on industry-standard servers and scales to thousands of users across multiple locations. CallRex utilizes innovative packet sniffing technology and features TAPI-based integration with ShoreTel providing an efficient and highly reliable call-control connection. CallRex API enables custom integration of the CallRex platform with business applications. CallRex Multi-Media and CallRex Agent Evaluation modules provide comprehensive call center optimization solutions. For more information contact Telrex at +1 425.827.6156 or visit www.telrex.com.

About Telrex

Telrex provides call recording and call center optimization solutions to small and medium business. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco call recording, Avaya call recording, Nortel call recording, Microsoft OCS call recording, 3Com call recording, Mitel call recording, ShoreTel call recording, BroadSoft call recording, Sylantro call recording, Tekelec call recording, NEC call recording, Siemens call recording, Vertical call recording, Zultys call recording, Asterisk call recording, Pingtel call recording, Fonality call recording, TalkSwitch call recording, Switchvox call recording and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of recording, monitoring, analytics, training and evaluation software through value added resellers worldwide.

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