Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Introduces TAPI-based Integration with ShoreTel

CallRex Professional 3.1 and CallRex Express now support TAPI integration with ShoreTel

KIRKLAND, WA – June 21, 2006 – Telrex, developer of VoIP call recording and monitoring software for small and medium businesses using Internet protocol (IP) PBXs or hosted PBX services, today announced its CallRex Professional version 3.1 and CallRex Express call recording software support a TAPI-based integration with ShoreTel, the fastest growing IP PBX company worldwide and the leader in customer satisfaction.

CallRex Professional and CallRex Express offer advanced call recording and monitoring solutions to small and medium businesses, allowing them to affordably record and monitor ShoreTel calls for regulatory compliance, dispute resolution, or training purposes.

In addition, CallRex Professional's Multi-Media Add-On enables computer/internet monitoring, giving call center managers the ability to monitor and record everything agents do on their computers in addition to what they say on the phone.

"CallRex is the leading call recording solution for ShoreTel and we're very pleased to introduce a higher level of integration with ShoreTel using TAPI," says Robert Kapela, president of Telrex.

TAPI (Telephony Application Programming Interface) is an industry-standard IP telephony interface providing an efficient call control connection between computers and/or IP telephones.

Telrex will be demonstrating CallRex at the ShoreTel 2006 Channel Partner Summit in Scottsdale, Arizona, on July 18-20, 2006.

About Telrex

Telrex is the leading provider of call recording and monitoring solutions for small and medium businesses using IP PBXs or hosted IP PBXs. CallRex supports the leading IP-based phone systems and softswitches including ShoreTel call recording, Cisco call recording, Avaya call recording, Nortel call recording, 3Com call recording, Mitel call recording, Asterisk call recording, Siemens call recording, NEC call recording, Zultys call recording, Sylantro call recording, BroadSoft call recording, Tekelec call recording and Vertical call recording.

Resources