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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Introduces TAPI-based Integration with ShoreTel - Telrex Press Release

CallRex Call Recording 3.1 and CallRex Express now support TAPI integration with ShoreTel

KIRKLAND, WA – June 21, 2006 – Telrex, developer of VoIP call recording and monitoring software for small and medium businesses using Internet protocol (IP) PBXs or hosted PBX services, today announced its CallRex Call Recording version 3.1 and CallRex Express call recording software support a TAPI-based integration with ShoreTel, the fastest growing IP PBX company worldwide and the leader in customer satisfaction.

CallRex Call Recording and CallRex Express offer advanced call recording and monitoring solutions to small and medium businesses, allowing them to affordably record and monitor ShoreTel calls for regulatory compliance, dispute resolution, or training purposes.

In addition, CallRex Call Recording's Multi-Media Add-On enables computer/internet monitoring, giving call center managers the ability to monitor and record everything agents do on their computers in addition to what they say on the phone.

"CallRex is the leading call recording solution for ShoreTel and we're very pleased to introduce a higher level of integration with ShoreTel using TAPI," says Robert Kapela, president of Telrex.

TAPI (Telephony Application Programming Interface) is an industry-standard IP telephony interface providing an efficient call control connection between computers and/or IP telephones.

Telrex will be demonstrating CallRex at the ShoreTel 2006 Channel Partner Summit in Scottsdale, Arizona, on July 18-20, 2006.

About Telrex

Telrex is the leading provider of call recording and monitoring solutions for small and medium businesses using IP PBXs or hosted IP PBXs. CallRex supports the leading IP-based phone systems and softswitches including ShoreTel call recording, Cisco call recording, Avaya call recording, Nortel call recording, 3Com call recording, Mitel call recording, Asterisk call recording, Siemens call recording, NEC call recording, Zultys call recording, Sylantro call recording, BroadSoft call recording, Tekelec call recording and Vertical call recording.

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