Telrex: IP Call Recording and Contact Center Optimization

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Extends SIP IP PBX Support to Pingtel, Fonality, TalkSwitch and Switchvox

CallRex supports more SIP-based IP PBXs than any other call recording solution

KIRKLAND, WA – July 26, 2006 – Telrex, developer of VoIP call recording and monitoring software for small and medium businesses using IP PBXs or hosted PBX services, today announced support for IP PBXs from Pingtel, Fonality, TalkSwitch, and Switchvox.

Pingtel, Fonality, TalkSwitch and Switchvox are innovative providers of Session Initiation Protocol (SIP) based IP PBXs. Support for these IP PBXs strengthens CallRex's leadership position in the VoIP call recording market for small and medium businesses.

With hundreds of deployments on SIP-based IP PBXs and softswitches from multiple manufacturers, CallRex supports more SIP-based IP PBXs than any other call recording solution. In addition to Pingtel, Fonality, TalkSwitch, and Switchvox, CallRex supports SIP-based IP PBXs from Cisco, Asterisk, Avaya, Nortel, Mitel, ShoreTel, 3Com, NEC, Siemens, Zultys and Vertical, and SIP-based softswitches from BroadSoft, Sylantro and Tekelec.

SIP is growing rapidly as an IP PBX standard. SIP makes it easy for IP PBX resellers to quickly sell and deploy VoIP in businesses of all sizes, enabling small and medium businesses in particular to access a wide variety of previously unaffordable applications such as call recording.

"Telrex is pleased to bring affordable call recording to those businesses that have invested in SIP IP PBXs, including those from Pingtel, Fonality, TalkSwitch and Switchvox," says Robert Kapela, president of Telrex. "For many of these businesses, it is the promise of applications like call recording that makes standards-based IP PBXs so attractive."

CallRex is an advanced packet-based call recording and monitoring software solution for IP PBXs and hosted IP PBXs.

About Telrex

Telrex is the leading provider of call recording and monitoring solutions for small and medium businesses using IP PBXs or hosted IP PBXs. CallRex supports the leading IP-based phone systems and softswitches including Cisco call recording, 3Com call recording, Mitel call recording, ShoreTel call recording, Nortel call recording, Avaya call recording, Siemens call recording, NEC call recording, Zultys call recording, Sylantro call recording, BroadSoft call recording, Tekelec call recording, Asterisk call recording and Vertical call recording.

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