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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Switch and Save with Telrex

Telrex Implements a Call Recording Software License Trade-in Program

[View printable press release.]

Kirkland, WA– January 14, 2010 – Telrex, provider of the CallRex™ suite of IP call recording and call center optimization solutions, today announced a trade-in plan for companies of all sizes. For a limited time, companies can trade-in their existing call recording software licenses for the cost of installation and 1 year of maintenance. Customers will receive free CallRex Call Recording™ software licenses along with access to product upgrades and technical support services throughout the life of their maintenance plan.

CallRex Call Recording software is an affordable, reliable call recording software solution that is non-invasive and easy-to-use. Scalable to thousands of users, CallRex software will grow with changing business needs. In addition, the CallRex call center optimization solution does not interfere with IP telephony solutions, so companies will continue to experience the high reliability and high availability of their business communication systems while also capturing important telephone interactions.

In addition to call recording and monitoring software, Telrex offers contact center and workforce optimization solutions including: desktop recording and monitoring, call scoring and agent coaching, workforce management, and speech analytics services. Offered through either subscription-based or perpetual licenses, Telrex has lowered the barrier of entry to call recording and contact center optimization software solutions.

"We believe that affordable workforce optimization software solutions should be accessible to companies of all sizes," said Jim Roark, vice president of sales at Telrex. "Telrex continues to lower the barrier of entry to contact center optimization solutions with our competitive trade-in program."

Telrex Trade-in Program

Until March 31, 2010, Telrex is offering companies the opportunity to trade-in their existing call recording licenses for the cost of installation and 1 year of Telrex Platinum Support. Under the program, customers will receive free licenses for CallRex Call Recording software, access to product upgrades and free technical support services throughout the life of their maintenance contract. Subscription-based licenses are also offered under this promotion at a discounted rate. Some restrictions may apply. Learn more at http://www.telrex.com/savings or call 425.827.6156 x2.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from Microsoft OCS, Mitel, Cisco, ShoreTel, Fonality, 3Com, Avaya, BroadSoft, Vertical, Asterisk, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

View printable version of press release.

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