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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Telrex Named to 'Customer Proven' and 'Partner Proven' Levels of ShoreTel Technology Partner Program

CallRex Workforce Optimization Solutions Help Customers Maximize Their ShoreTel Telephony Investments

[View printable press release.]

Kirkland, WA–April 1, 2009– Telrex, provider of the CallRex™ suite of IP call recording and workforce optimization solutions, today announced that Telrex has advanced to the Customer and Partner Proven levels of the ShoreTel Technology Partner Program. Telrex is one of two call recording vendors to achieve the new Customer Proven and Partner Proven levels of the ShoreTel Technology Partner Program.

To achieve the enhanced ShoreTel partnership levels, numerous Telrex customers and resellers have certified successful joint implementations with ShoreTel Contact Center and PBX products in complex 'real-world' production environments. The joint installations include both single and multi-site implementations using a TAPI-based integration for call control. With CallRex, customers utilize their WAN infrastructure to link a central CallRex Call Recording server with their remote sites, allowing administrators to view all call recordings within a single interface.

"As a founding member of the ShoreTel Technology Partner Program, we are pleased to be accepted into the expanded Technology Partner Program levels with ShoreTel," said Robert Kapela, president of Telrex. "Telrex is committed to continued success within the ShoreTel customer and partner communities."

Telrex offers IP call recording and workforce optimization solutions using a non-invasive approach with the ShoreTel IP telephony system, providing a highly reliable solution. Companies that choose to implement SIP trunking with their ShoreTel IP-PBX can take advantage of CallRex's packet-sniffing technology to seamlessly record and monitor calls.

CallRex Call Recording software is an advanced, yet affordable, solution for small, medium, and enterprise-class companies that were previously unable to afford call recording technology. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and workforce optimization software solutions. The flexible licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.

To learn more about how your business can benefit from CallRex workforce optimization solutions on ShoreTel Pure IP Unified Communications solutions, call 425.827.6156 x2 or visit www.telrex.com/shoretel_call_recording.htm.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP soft switches and unified communications solutions from ShoreTel, Cisco, Mitel, Inter-Tel, Avaya, Microsoft OCS, 3Com, BroadSoft, Sylantro, Genband, Vertical, Digium Asterisk, Pingtel, Fonality, TalkSwitch, and more.

Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

Learn more about ShoreTel call recording and contact center optimization solutions from Telrex:

View printable version of press release.

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