Telrex: IP Call Recording and Contact Center Optimization Request a Price Quote from Telrex Request Free Evaluation

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.
  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Record Office Anywhere Calls with CallRex Call Recording™ Software - Telrex Press Release

Telrex announces support for TAPI/WAV call recording on ShoreTel systems

[View printable press release.]

Kirkland, WA–March 22, 2010– Telrex, provider of the CallRex™ suite of IP call recording and contact center optimization solutions, today announced that CallRex Call Recording™ software now supports the ability to record ShoreTel Office Anywhere calls through an integration with ShoreTel TAPI/WAV technology.

ShoreTel's Office Anywhere feature lets users assign their office extension to an external telephone and still reap the many benefits of IP-based communications, including robust call recording and live monitoring capabilities with CallRex software. The remote worker's device assumes the identity and capabilities of their regular office extension, so they can work from home or other locations without losing functionality or call documentation with CallRex Call Recording. Managers can continue to coach employees, regardless of their location, using the live monitoring feature of CallRex Call Recording software.

CallRex Call Recording now supports two types of TAPI-based integrations with ShoreTel IP telephony systems, offering ShoreTel customers the flexibility to implement call recording without having to purchase additional hardware or sacrifice their preferred network configuration. With the TAPI/WAV integration, call audio and data are sent directly from the ShoreTel switch, allowing CallRex to record and monitor Office Anywhere and external calls. Telrex's standard TAPI-based integration, on the other hand, utilizes port mirroring and allows CallRex to record and monitor both internal and external calls.

"At Telrex, we are constantly striving to meet the changing needs of our customers and partners. We're introducing this new integration to further facilitate call recording and monitoring in ShoreTel environments," said Robert Kapela, president of Telrex. "Telrex is committed to providing affordable contact center optimization solutions that are easy-to-use and add value to our customers." With a proven track record, Telrex was one of the first call recording vendors to be named to the 'Customer Proven' and 'Partner Proven' levels of the ShoreTel Technology Partner Program.

CallRex Call Recording software is an advanced, yet affordable, solution for companies of all sizes. Offered through monthly subscription-based licenses, Telrex has lowered the barrier of entry to call recording and workforce optimization software solutions. The flexible licensing model includes access to technical support, maintenance, and upgrades throughout the life of the subscription contract.

To learn more about how your business can benefit from CallRex workforce optimization solutions on ShoreTel Pure IP Unified Communications solutions, visit http://www.telrex.com/shoretel_call_recording.htm or call +1.425.827.6156 x2.

About Telrex

Telrex provides IP call recording and call center optimization software. CallRex offers affordable access to call recording technologies, supporting IP telephony systems, VoIP softswitches and unified communications solutions from ShoreTel, Cisco,Microsoft OCS, Mitel, Fonality, 3Com, Avaya, BroadSoft, Vertical, Asterisk, TalkSwitch, and more. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com or call 425.827.6156 x2.

View printable version of press release.

Resources