Careers: Technical Support Engineer

Telrex is the leading provider of VoIP call recording and monitoring software for IP PBXs. Telrex customers use our call center optimization software for legal compliance, performance reviews, productivity measurements and to address security concerns.

Job Description:

The Support Engineer will be responsible for providing technical support to Telrex customers and resellers.

Note: Only candidates local to the Pacific Northwest will be considered for this position. Relocation assistance is not available.

Skills/Requirements:

• Troubleshooting environments via telephone and Webex.
• Excellent written and oral communications skills.
• Ability to document details and create step-by-step instructions for replicating issues.
• Ability to meet deadlines despite multiple and conflicting priorities and constructively adapt to change.
• Demonstrated ability to respond actively, sensitively, and appropriately to the needs of internal and external customers.
• Ability to assist others as they define, isolate, analyze, and comprehend complex problems, and guide them to creatively and systematically employ all available resources.
• Strong networking skills. The ideal candidate should be able to setup and configure LAN/VLAN
• Networking - TCP/IP, DHCP, DNS, DLC

Experience:

• Minimum of two years related technical support experience.
• Seeks self-development and process improvement opportunities related to the job.

Salary is competitive and based upon experience.

To apply, please email your resume as an attachment to hr@telrex.com.

Telrex is an Equal Opportunity Employer offering competitive salary and growth opportunities.