Telrex: IP Call Recording and Contact Center Optimization Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

How to Buy

The CallRex suite of workforce optimization solutions is sold through a worldwide value added reseller network. For assistance in locating a reseller in your area, contact your Telrex representative.

Flexible Subscription-Based Licensing
Telrex offers subscription-based licensing for all software products. A monthly fee is paid per user. Customers must sign up for a 1- or 2-year subscription. The subscription-based software as a service (SaaS) licensing model enables companies to deploy CallRex at a low cost, only paying a monthly fee for the number of licenses contracted. Customers are billed every 90 days for their subscription licenses.

"The software as a service model helps us manage our cash flow. We can provide call recordings for our client's projects without having to make a large up-front software investment."
- Drew Clauson, president, Kindred Partners LLC

Technical Support services and product upgrade costs are included with the subscription-based licenses during the life of the contract. Learn more about subscription-based software licenses from Telrex.

Technical Support Platinum Plan
Platinum Plan maintenance agreements are available to customers who have previously purchased perpetual licenses. The Platinum Plan includes telephone support Monday through Friday, and all software upgrades, including major, minor and maintenance releases. Support plans are renewable annually and must be purchased at time of original license order to avoid additional version upgrade fees.

Ready to Buy?
Contact your Telrex representative, or for general sales information, e-mail sales@telrex.com or call +1 425.827.6156 x2.

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