The following industry articles include information about CallRex call recording
and quality management software solutions, or have quoted Enghouse Interactive leaders on topics
related to call center optimization solutions.
| July 12, 2010 |
ContactCenterWorld.com |
| Workforce Optimization - Beyond The Contact Center |
| April 20, 2010 |
National list of Attorneys |
| ON THE RECORD-ing: The Benefits and How-To-Decide of Call Recording Systems & Services |
| April 13, 2010 |
Newsfactor Network |
| CallRex Makes Gains in MS OCS Community |
| April 13, 2010 |
TMCnet |
| CallRex Software Suite Puts Telrex in the Limelight |
| March 25, 2010 |
VoIP Today |
| Record Office Anywhere Calls with CallRex Call Recording Software |
| March 22, 2010 |
TMCnet |
| CallRex Call Recording Now Supports ShoreTel Office Anywhere |
| February 1, 2010 |
TMCnet |
| Telrex Rolls Out Higher Version of CallRex Agent Evaluation |
| December 15, 2009 |
TMCnet |
| Telrex Enhances CallRex Software for Microsoft OCS 2007 R2 |
| November 30, 2009 |
ContactCenterWorld.com |
| Top
Tips for Workforce Optimization |
| November 16, 2009 |
News Factor Network |
| Managing
Workforce Needs in the Contact Center |
| October 12, 2009 |
CIO Today |
| Call
Recording: It's Not Just for Compliance Anymore |
| October 1, 2009 |
Speech Technology |
Property of ??????????
Who Owns a speech analytics application determines how the data is distributed. |
| September 23, 2009 |
TMCnet |
| Telrex Enhances Call Recording Software, Interoperability, with Cisco UC Manager |
| August 10, 2009 |
TMCnet |
| Telrex
Offers Integration for CallRex Workforce Management and Fonality's
PBXtra Call Center Solution |
| June 24, 2009 |
TMCnet |
| CallRex
Computer Recording Version 3.9 Released |
| June 23, 2009 |
TMCnet |
| Telrex Enhances Video Capture in CallRex Computer Recording Version 3.9 |
| February 9, 2009 |
TMCnet |
| Telrex Releases CallRex Workforce Management Version 3.8 |
| January 12, 2009 |
Speech Technology Magazine |
| Telrex Offers Pay-As-You-Go Analytics |
| January 12, 2009 |
TMCnet |
| Telrex's
CallRex Speech Analytics Goes SaaS |
| December 29, 2008 |
NewsFactor Network |
| Enabling
Excellence with IP Recording |
September 30, 2008 |
TMCnet |
| Telrex
Call Recording Solution Certified for Digium Asterisk |
| September 2008 |
TMCnet |
| Evergreen
Reduces Disputes, Improves Service w/CallRex |
| September 2008 |
Customer Interaction Solutions |
| Contact
Center Recording: More Than Logging Calls |
| August 2008 | TMCnet |
| CallRex Call Recording Lets Collection Agency Improve
Service |
| July 2008 |
TMCnet |
| Executive
Q&A With Jim Roark, VP of Sales at Telrex |
| April 15, 2008 |
Speech Technology |
| Telrex
Gets SaaS-y |
| April 11, 2008 |
TMCnet |
| Benefits
of Subscription-Based Call Recording |
| March 31, 2008 |
Seattle PI |
| Business
Briefing |
| March 3, 2008 |
VoIP-News |
| For
the Record: VoIP Call Recording |
| October 15, 2007 |
TMCnet |
| Call
Recording Provider Telrex on Microsoft OCS Launch |
| August 17, 2007 |
Rich Tehrani's VoIP Blog |
| Telrex
Discusses the Future of the IP Telephony Market |
| August 2007 |
IT Business Net |
| Business
Technology Partners Opens Gateway to Help Leading Law Firm |
| May 2007 |
Customer Interaction Solutions |
| Five
Things To Know About IP Call Recording For The Contact Center |
| May 10, 2007 |
Call Center Magazine |
| CallRex
sets out to provide SMB customers with simplified and affordable IP call recording and monitoring... |
| April 30, 2007 |
TMCnet |
| IP
Call Recording: A Burgeoning Business Asset for SMBs |
| March 05, 2007 |
TMCnet |
| Call
Recording Gets a Boost |
| Nov. 3, 2006 |
Processor Magazine |
| Premise-Based
Or Hosted Solutions |
| Sept. 20, 2006 |
VoIP Planet |
| Telrex
Hosted VoIP Call Recording |
| July 2006 |
ShoreTel News |
| Scaling
IP Call Recording and Monitoring to Fit the Small Business |
| April 19, 2006 |
TMCnet |
| CallRex
Call Recording Support for Asterisk To Attract Multiple Industry Customers |
| April 19, 2006 |
Asterisk VoIP News |
| CallRex Call Recording Spport for Asterisk to Attract Multiple Industry Customers |
| March 10, 2006 |
VoIP Planet |
| CallRex Express: VoIP Call Recording for the SMB Market |
| Feb. 2, 2006 |
Telecom Beat |
| Call
Recording Software Meets Hosted PBX Service |
| April 2005 |
The Edge, ShoreTel Newsletter |
| VoIP
Call Monitoring Reduces Costs for Meeting New Compliance Demands |
| March 12, 2004 |
Network World Canada |
| ARC
Deploys VoIP Call Recording System |
"We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
"CallRex is rock solid for recording calls, and it worked perfectly from the beginning."
"CallRex has been priceless in helping us to bring accountability
to the dispute resolution process." 
"I recommended CallRex for its ability to record and monitor IP calls and for its affordability." 
