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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Industry Articles

The following industry articles include information about call recording software solutions from Telrex, or have quoted Telrex leaders on topics related to call center optimization solutions.

View Telrex press announcements or archived Telrex articles.


July 12, 2010 ContactCenterWorld.com
Workforce Optimization - Beyond The Contact Center
April 20, 2010 National list of Attorneys
ON THE RECORD-ing: The Benefits and How-To-Decide of Call Recording Systems & Services
April 13, 2010 Newsfactor Network
CallRex Makes Gains in MS OCS Community
April 13, 2010 TMCnet
CallRex Software Suite Puts Telrex in the Limelight
March 25, 2010 VoIP Today
Record Office Anywhere Calls with CallRex Call Recording Software
March 22, 2010 TMCnet
CallRex Call Recording Now Supports ShoreTel Office Anywhere
February 1, 2010 TMCnet
Telrex Rolls Out Higher Version of CallRex Agent Evaluation
December 15, 2009 TMCnet
Telrex Enhances CallRex Software for Microsoft OCS 2007 R2
November 30, 2009 ContactCenterWorld.com
Top Tips for Workforce Optimization
November 16, 2009 News Factor Network
Managing Workforce Needs in the Contact Center
October 12, 2009 CIO Today
Call Recording: It's Not Just for Compliance Anymore
October 1, 2009 Speech Technology
Property of ??????????
Who Owns a speech analytics application determines how the data is distributed.
September 23, 2009 TMCnet
Telrex Enhances Call Recording Software, Interoperability, with Cisco UC Manager
August 10, 2009 TMCnet
Telrex Offers Integration for CallRex Workforce Management and Fonality's PBXtra Call Center Solution
June 24, 2009 TMCnet
CallRex Computer Recording Version 3.9 Released
June 23, 2009 TMCnet
Telrex Enhances Video Capture in CallRex Computer Recording Version 3.9
February 9, 2009 TMCnet
Telrex Releases CallRex Workforce Management Version 3.8
January 12, 2009 Speech Technology Magazine
Telrex Offers Pay-As-You-Go Analytics
January 12, 2009 TMCnet
Telrex's CallRex Speech Analytics Goes SaaS

View Telrex press announcements or archived Telrex articles.

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