CallRex Agent Evaluation: Call Scoring, Measurement and Reporting. Affordable software for employee training and quality monitoring. Live chat available. Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Quality Monitoring and Agent Evaluation Software

Improve customer service delivery through objective call evaluation

Employees are your most valuable, and often your most expensive, business asset. Equip your employees to deliver better customer experiences through quality monitoring, agent coaching and training programs. With CallRex Agent Evaluation™ software, you can provide agents the feedback and training that they need to exceed customer expectations.

CallRex Agent Evaluation enables you to quickly assess how well your employees are performing when conducting business over the telephone. Flexible scorecard templates allow you to align your quality monitoring efforts with your strategic business goals. You can target training efforts, improve performance, and motivate employees through:

  • Objective evaluation of calls in CallRex Call Recording™
  • Customized performance score cards
  • Analysis of employee service trends using pre-defined reports
  • Evaluator calibration reports to ensure consistency across teams

Designed with ease-of-use and reliability in mind, the straightforward Web-based interface allows managers to quickly access call recordings and complete quality monitoring evaluations. CallRex Agent Evaluation enables managers to:

  • Deliver objective employee performance evaluations
  • Efficiently identify targeted training needs
  • Track performance improvements over time
  • Coach employees for improved success

Quality monitoring and performance management can provide insights into individual agent interactions, but your company may also want to consider augmenting your programs with speech analytics services to discover deeper customer service and performance management trends.

Learn more about CallRex Agent Evaluation and contact center optimization software solutions from Telrex:

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