CallRex Agent Evaluation: Call Scoring, Measurement and Reporting. Affordable software for employee training and quality monitoring. Live chat available. Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Call Scoring, Measurement, and Reporting Software Solution

Until CallRex Agent Evaluation™, tools to objectively evaluate, score and report on agent performance have simply been too complex and expensive for most businesses. Yet the time and costs of training employees – or replacing employees – continue to rise. 

As a key component of an effective quality monitoring effort, CallRex Agent Evaluation™ enables all types of businesses to quickly assess how well their employees perform while conducting business over the phone.

CallRex Agent Evaluation software provides managers with an easy and affordable way to accelerate training, improve performance and motivate employees through:

  • Objective evaluation of recorded calls
  • Customized performance score cards
  • Detailed progress reports and performance trending
  • Supervisor calibration to ensure consistency across teams

Your people are your most valuable, and most expensive, business resource.  CallRex Agent Evaluation makes it easy and affordable to objectively evaluate, coach and measure your employees for peak performance.


Objectively evaluate, coach, and measure employees using call recordings.

View a larger image of the audio bookmarking capabilities within CallRex Agent Evaluation software.


CallRex Agent Evaluation call center optimization software enables managers to:

  • Review more calls in less time
  • Deliver objective evaluations of employee performance
  • Quickly identify targeted training needs
  • Gain employee support and “buy in” for achieving results
  • Track performance gains over time.

Learn more about call center optimization software solutions from Telrex:

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