Call Scoring, Measurement, and Reporting Software Solution

Until CallRex Agent Evaluation™, tools to objectively evaluate, score and report on agent performance have simply been too complex and expensive for most businesses. Yet the time and costs of training employees – or replacing employees – continue to rise. 

As a key component of an effective quality monitoring effort, CallRex Agent Evaluation™ enables all types of businesses to quickly assess how well their employees perform while conducting business over the phone.

CallRex Agent Evaluation software provides managers with an easy and affordable way to accelerate training, improve performance and motivate employees through:

• Objective evaluation of recorded calls
• Customized performance score cards
• Detailed progress reports and performance trending
• Supervisor calibration to ensure consistency across teams

Your people are your most valuable, and most expensive, business resource.  CallRex Agent Evaluation makes it easy and affordable to objectively evaluate, coach and measure your employees for peak performance.

CallRex Agent Evaluation call center optimization software enables managers to:

• Review more calls in less time
• Deliver objective evaluations of employee performance
• Quickly identify targeted training needs
• Gain employee support and “buy in” for achieving results
• Track performance gains over time.

Learn more about call center optimization software solutions from Telrex:

• Key features for the CallRex Agent Evaluation call center software suite
• 3-Step call center optimization process
• Benefits of call center evaluation software