CallRex Agent Evaluation: Call Scoring, Measurement and Reporting. Affordable software for employee training and quality monitoring.

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Call Scoring, Measurement, and Reporting Software

CallRex Agent Evaluation™ software utilizes recorded calls and customized performance score cards as the basis for consistent scoring, measurement and reporting.

CallRex Agent Evaluation makes an effective quality monitoring program easy and affordable for all types of businesses and contact centers.

  • Customized performance score cards are developed to reflect the evaluation criteria specific to your business objectives. Multiple standards can be managed simultaneously. New standards can be created quickly.
  • End users are configured into groups and teams reflecting the structure of your organization for intuitive management and administration.
  • Managers select recorded calls based on multiple criteria, or randomly select calls based on the employee, call duration and date range.
  • Powerful reporting tools enable managers to track results for individuals and teams, and provide calibration to ensure consistency across evaluators.

Learn more about call center optimization software solutions from Telrex:

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