CallRex Agent Evaluation: Call Scoring, Measurement and Reporting. Affordable software for employee training and quality monitoring. Contact TelrexRequest free evaluation software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Contact Center Optimization and Quality Monitoring

Motivate employees and improve morale with a strong agent evaluation program.

In today's economy, contact center managers have been tasked with driving continuous contact center improvement while reducing training costs and increasing employee retention. This can be a tall order if your company does not have the tools in place to effectively measure call recordings and employee progress.

Using CallRex Agent Evaluation™ software, contact center managers can quickly and easily evaluate customer interactions to create consistent customer experiences and ensure high customer satisfaction. Contact center managers can:

  • Provide objective assessments to staff using consistent criteria and customized scorecards
  • Motivate employees with positive feedback and training opportunities
  • Reduce costs by recognizing and retaining top employees
  • Quickly identify training opportunities
  • Review a greater number of calls using a streamlined evaluation process

Contact center representatives benefit from consistent, objective feedback using scorecards and reports from CallRex Agent Evaluation. Regular feedback, evaluations, and coaching can provide employees with increased job satisfaction and improve morale. Additional benefits for employees include:

  • Better understanding of requirements and skill refinement through use of specific examples and constructive feedback
  • Improved sense of ownership in meeting business goals and team objectives
  • Confidence in fair and consistent performance evaluations
  • Increased morale and job satisfaction

Learn more about CallRex Agent Evaluation and contact center optimization software solutions from Telrex:

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