Powerful Quality Monitoring and Call Center Optimization Solutions

CallRex Agent Evaluation™ delivers powerful quality monitoring to ensure employee performance and identify training needs in formal and informal contact centers.

By using CallRex Agent Evaluation™, contact centers are able to quickly and easily create a consistent customer experience and ensure high customer satisfaction.

CallRex Agent Evaluation software is an ideal call center optimization tool to enable contact center managers to drive continuous improvement while reducing the costs of training and employee attrition.

Key Benefits for Contact Center Managers:

• Objectively evaluate employees. Demonstrate impartial and fair judgment to gain employees' support.
• Customized performance score cards make it easy to evaluate and motivate your team.
• Identify targeted training needs to accelerate learning and ensure peak performance.
• Reduce costs by recognizing and retaining your top employees.
• Quickly identify employees who require additional training.
• Review more calls in less time with structured evaluation process.
• Powerful yet easy-to-use tools require minimal training for maximum results.

Key Benefits for Contact Center Representatives:

• Objective call evaluations strengthen contact center representatives' relationship with their team leaders.
• Employees become confident their performance is being evaluated fairly and consistently.
• Measurement process involves employees in improving their own performance.
• Continuous training increases morale, job satisfaction and retention.
• Employees improve their skills when specific examples and constructive feedback are provided to increase learning and retention.

Learn more about call center optimization software solutions from Telrex:

• Key features for the CallRex Agent Evaluation™ call center software suite
• The 3-step process for call center optimization
• Why VoIP call recording?
• Call recording suite: CallRex Professional™