Integrate Call Recordings With Critical Business Systems

CallRex API™ is the open system solution for integrating IP call recording and computer activity recording with business processes.

With CallRex API™, software developers and systems integrators create custom applications to automatically leverage the value of call recordings for faster customer response, accelerated training, comprehensive data mining and more. The possibilities are unlimited.

CallRex API is a client-side API that provides complete access to the CallRex platform functionality, including all CallRex Professional™ and CallRex Multi-Media™ features. 

Examples of CallRex API integrations:

Call Center

• Triggering call recordings by agent ID, ANI, agent skills, etc.
• Multi-media recording (hear what an agent is saying and see what they are doing)
• Managers can view recordings or spot monitor from within their call center application
• Hosted call center applications can now record remote users ("home-sourcing")
• Customer Relationship Management (CRM)

CRM

• Automatically link recorded calls to customer records
• Easily find and replay recorded calls
• Add call recordings to all other customer interactions (emails, notes, files, etc.)

Compliance & Security

• Automatically link recorded calls and computer activity to compliance, retention and asset management systems.
• Demonstrate a pattern of compliance through access to recorded activity

Telrex provides developer-level support, sample code and comprehensive API documentation.

>> Contact Telrex at API@telrex.com for your free CallRex API Software Development Kit (SDK).