CallRex API: Integrate CallRex IP Recording and Mult-Media recording with communications and business applications. Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Call Recording: IP Call Recording & Monitoring
CallRex Call Recording
IP Call Recording &
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CallRex Computer Recording: IP Call Recording & Monitoring
CallRex Computer Recording
IP Call Recording &
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Integrate Call Recordings With Critical Business Systems

CallRex API™ is the open system solution for integrating IP call recording and computer activity recording with business processes.

With CallRex API™, software developers and systems integrators create custom applications to automatically leverage the value of call recordings for faster customer response, accelerated training, comprehensive data mining and more. The possibilities are unlimited.

CallRex API is a client-side API that provides complete access to the CallRex platform functionality, including all CallRex Call Recording™ and CallRex Computer Recording™ features. 

Examples of CallRex API integrations:

Call Center

  • Triggering call recordings by agent ID, ANI, agent skills, etc.
  • Multi-media recording (hear what an agent is saying and see what they are doing)
  • Managers can view recordings or spot monitor from within their call center application
  • Hosted call center applications can now record remote users ("home-sourcing")
  • Customer Relationship Management (CRM)

CRM

  • Automatically link recorded calls to customer records
  • Easily find and replay recorded calls
  • Add call recordings to all other customer interactions (emails, notes, files, etc.)

Compliance & Security

  • Automatically link recorded calls and computer activity to compliance, retention and asset management systems.
  • Demonstrate a pattern of compliance through access to recorded activity

Telrex provides developer-level support, sample code and comprehensive API documentation.

Contact Telrex for your free CallRex API Software Development Kit (SDK) for CallRex call recording and monitoring solutions.

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