BroadSoft Call Recording and Monitoring Solutions
CallRex Call Recording™ Supports Call Recording on BroadSoft's Hosted PBX Platform
BroadSoft VoIP call recording with CallRex Call Recording™ is an advanced, packet-based call recording and monitoring software solution designed for BroadSoft's Hosted PBX platform. CallRex software is an on-premise solution, offering customers greater flexibility and control over their business assets. Companies have the ability to expand their contact center optimization solutions on-demand to meet their evolving business needs. Administrators have immediate access to the Windows-based call recording servers and the data files required to customize call recording triggers, retention policies and licensing needs.
CallRex Call Recording is the ideal BroadSoft call recording solution because it uses packet-sniffing technology to record calls. Packet-based call recording offers an advanced, yet cost-effective, solution to small and medium businesses that were previously unable to afford call recording and monitoring solutions.
The CallRex Call Recording solution is innovative, robust call recording and monitoring software that features:
- Automatic full-time call recording
- Triggered call recording
- On-demand call recording with look back call recording
- Real-time silent monitoring
- No limit to the number of simultaneous recordings
- Fast search and playback of recorded calls with multiple search criteria
- Attach recordings to e-mail, link to CRM records, and more
- Centrally store call recordings, allowing for global searches and central or remote management
- Individual and grou paccess rights
Today, businesses and call centers use call recording to:
- Resolve customer disputes
- Achieve regulatory compliance
- Ensure high quality customer service
- Accelerate employee training
- Enhance workplace productivity
- Increase workplace security
Learn more about the benefits of CallRex VoIP call recording solutions:
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