CallRex Call Recording: IP Call Recording & Monitoring for Businesses and Contact Centers Request a Price Quote from Telrex Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services"We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Call Recording Overview | CallRex Key Features | Call Recording Architecture
CallRex Quality Management Suite | Why Record and Monitor | Video Demonstrations


Triggered Call Recording Software - Triggered Call Monitoring - Trigger Call Recording

Define call recording profiles to meet your specific business needs.

Administrators can configure call recording schedules and triggers based upon business rules. Both inbound and outbound calls can be recorded based upon a percentage of calls, or calls to/from a specific caller ID name or number. Users can be assigned to specific phone recording profiles, and an unlimited number of profiles can be created.

CallRex Call Recording allows administrators to define security profiles and assign users to each security profile.

Click to view a larger image of the triggered call recording settings in CallRex Call Recording software.

Call retention settings can be assigned based upon recording length and age, and recordings can be scheduled for specific hours and days.

Learn more about CallRex IP call recording and monitoring software:

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