CallRex Call Recording: IP Call Recording & Monitoring for Businesses and Contact Centers Request a Price Quote from Telrex Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Call Recording Overview | CallRex Key Features | Call Recording Architecture
CallRex Quality Management Suite | Why Record and Monitor | Video Demonstrations


Call Recording Security - Call Center Security - Contact Center Security

Secure Call Recording Files

CallRex Call Recording software includes encryption options and change auditing features that assist companies in their efforts to meeting PCI requirements or other data security requirements. For example, recording files may be secured using controlled key access, and IT managers may choose to secure communications between the CallRex client and the CallRex server.

User passwords are protected and securely stored in the database, ensuring the integrity of access to sensitive recordings and profiles. Digital watermarking validates file integrity and identifies tampering for audit-trail security.

Call Recording Security Profiles: Flexible security rights allow administrators to assign call monitoring, recording, and playback rights on a user basis.

Administrators can configure access rights for each user based upon the company's business needs. Users and managers can be set to view calls or edit flags, delete or export calls. Administrative permissions can be set to allow users to add, edit, and delete profiles or make changes to system users.

CallRex Call Recording allows administrators to define security profiles and assign users to each security profile.

Click to view a larger image of the security settings in CallRex Call Recording software.

Call recording permissions include allowing users to:

  • See call status of managed users
  • Initiate on-demand recordings for managed users
  • Listen to managed users’ recordings
  • Delete recordings
  • Export call recordings to attach to e-mail, CRM, or business systems
  • Create and maintain call flags for themselves and managed users
  • View computer recordings
  • Create scoring criteria and edit evaluations for managed users
There is no limit to the number of security profiles that can be set-up.

Learn more about CallRex IP call recording and monitoring software:

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