CallRex Call Recording: IP Call Recording and Monitoring for Businesses and Contact Centers Request a Call Recording Quote Download Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

    - Ken Ross, CEO, Evergreen Professional Recoveries

  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Call Recording Overview | CallRex Key Features | Call Recording Architecture
CallRex Quality Management Suite | Why Record and Monitor | Video Demonstrations


Call Center Recording Software - Contact Center Call Recording - Call Center Recording

CallRex Call Recording™ is the easy and affordable IP call recording and monitoring solution for IP telephony and unified communications systems.

All types of businesses benefit from call recording and monitoring technology-inside and outside the contact center. From improving customer service, resolving customer disputes, increasing employee productivity, complying with legal requirements, addressing security concerns, and taking the organization's "pulse," CallRex Call Recording software can help.

The intuitive Web-based interface offers users a real-time view of user status, the ability to live monitor calls, and multiple recording options. Designed with the manager in mind, CallRex Call Recording software enables users to:

Call Center Recording Software - Call Recording Equipment - Call Center Recording

IT managers will appreciate the simplicity of setting up and administering CallRex Call Recording software. A software-only solution, CallRex Call Recording software does not interfere with the IP PBX or require proprietary hardware.

A scalable solution, multi-site installations can be managed from any location using the Web-based user interface. The high quality recordings utilize high compression for a limited storage footprint, and recordings can be stored anywhere on the network and archived for long-term storage. Call retention settings can be defined per user or by group.

Verified interoperable with the widest range of IP telephony systems, CallRex is extensible through the complimentary CallRex API™ offering.

Learn more about CallRex IP call recording and monitoring software:

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