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Speech Analytics technology has emerged as a highly effective way to gain greater business value from recorded phone calls.
CallRex Speech Analytics automates the listening process enabling you to quickly:
- Identify and flag keywords
- Capture the “voice of the customer”
- Conduct root cause analysis
- Monitor for compliance
- Match agent responses to key performance indicators
- Select recorded calls based on content
- Leverage call recordings as a business asset.
Easy to use and affordable, CallRex Speech Analytics complements CallRex Professional and CallRex Agent Evaluation.
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- Define key terms of interest to your business.
- Automatically convert recorded calls into structured data.
- Generate reports business intelligence, quality monitoring and root cause analysis.
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