VoIP Call Recording Solutions for Cisco

Cisco Call Recording and Monitoring on Cisco Systems

Telrex provides call recording support for Cisco IP telephony systems, including Cisco Unified Communications Manager, Cisco Unified Communications 500 series, and Cisco Contact Center solutions.

Cisco VoIP Call Recording Solution

The flexible CallRex Call Recording™ software solution offers two recording methods to record and monitor telephone calls on Cisco systems: packet sniffing via port mirroring or call recording via forked audio using the Built-in Bridge on selected Cisco IP phones. CallRex Call Recording software is customizable, allowing companies to tailor their call recording installation-whether using forked audio or packet sniffing-to suit their business and network needs.

Recording through Forked Audio

Call recording can be achieved using the Built-in Bridge (BIB) option on selected Cisco IP phones. If a telephone is provisioned in the Cisco Unified Communications Manager (UCM) to be automatically recorded and the IP-enabled phone is set-up, UCM instructs the telephone to fork or duplicate its audio stream to the CallRex Call Recording server. Port mirroring and additional network hardware is not required using forked audio.

Packet Sniffing

Call recording via packet sniffing with CallRex Call Recording software utilizes Cisco's Skinny protocol. Port mirroring is set-up at the data switch that is connected to the IP PBX. The CallRex Call Recording system passively sniffs the network traffic and captures the appropriate audio files for recordings. Every VoIP packet that goes to and from the IP PBX is copies to the CallRex Server, which then reassembles the packets into a recorded call and compresses and stores the recorded call for later retrieval.

Call recording and computer monitoring with CallRex software on Cisco systems includes support for:

  • Full-time (100%), triggered, or on-demand call recording,
  • Extension mobility,
  • No limit to the number of simultaneous call recordings,
  • Voice recording files at 97 KB per minute,
  • Screen recording files at 200 KB per minute,
  • Easy storage, search, and retrieval through the CallRex software user interface,
  • Playback of recordings using any standard desktop media application.

Learn more about Cisco call recording and monitoring by Telrex:

Selected Telrex customers utilizing CallRex call recording software on Cisco IP telephony systems:

Air Canada Jazz   Alcoa   Algonquin College   American Cancer Society   American Medical Response   Applebees   Atlas Security   Beekley   Bill Jacobs Auto Group   Cape Coral   Cemex   Chicago Housing Authority   City of Ft. Collins   Cleveland Airport System    Colgan Air   Corporate Lodging Consultants    Cox Communications   Darwin Airline   Deerfield Capital Management   Duke Energy   Dunkin' Donuts   Flying J   Ft. McDowell Casino   Georgia Pacific   Great Northern Bank   Heinz   Hollister   Lansing Community College   Lockheed Martin    NHL Player's Association    NRG Energy   Original Parts Group   OrthoNet   Overhead Door   Precision Door & Window   R.J. O'Brien   Rotella Capital Management   Sun Country Airlines   University of Alaska   Yokohama Tire
CallRex: IP Call Recording and Contact Center Optimization

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