Cisco Call Recording & Monitoring Software Solutions

Telrex Provides Cisco Call Recording Support for:

Cisco Unified Communications Manager (CallManager)
Cisco Unified Communications Manager Express (CallManager Express)
Cisco Unified Communications 500 (UC 500)
Cisco Unified Contact Center Express (CCX)
Cisco Unified Contact Center Enterprise (CCE)

Cisco VoIP call recording with CallRex Call Recording™ software can be achieved through either packet-sniffing via port mirroring or with forked audio using the Built-in Bridge in selected Cisco IP-based telephones. Cisco call recording software from Telrex is flexible; allowing administrators to choose which recording architecture is best suited for their telephony environment. Learn more about the recording options with Cisco telephony systems.

CallRex Call Recording has been certified interoperable with Cisco Unified Communications Manager 7.0 by a third party testing lab. In addition, CallRex was the first call recording solution certified by Cisco to record encrypted call traffic in Cisco CallManager 5.0. Integrations with Cisco Unified Communications Manager (CallManager Express), Cisco Unified Communications 500, and Cisco Unified Contact Center products are supported by CallRex Call Recording software. Learn more about how CallRex Call Recording integrates with the Cisco UC500.

Call recording and computer monitoring with CallRex software on Cisco systems includes support for:

Full-time (100%), triggered, or on-demand call recording,
Extension mobility,
No limit to the number of simultaneous call recordings,
Voice recording files at 97 KB per minute,
Screen recording files at 200 KB per minute,
Easy storage, search, and retrieval through the CallRex software user interface,
Playback of recordings using any standard desktop media application.

Track Record of Success

Telrex has a long history of integrating with Cisco products, and the company was selected by Cisco for Solution Developer level membership in the Cisco Developer Network (formerly the Cisco Technology Developer Program). Further, Telrex's product suite has been accepted into Cisco's Industry Solutions Partner Network (ISPN) for demonstrating a track record of success within multiple industries and customer sites. CallRex software purchases by Cisco resellers are also eligible for discounts through Cisco's Solution Incentive Program (SIP).

With software installations around the world, CallRex Call Recording software continues to be the preferred call recording solution for Cisco systems. Telrex's contact center optimization products include:

CallRex Speech Analytics™: A pay-as-you-go service that analyzes previously recorded telephone interactions occurring within the Cisco IP phone system in order to measure customer satisfaction, track agent effectiveness, unlock market intelligence, audit compliance, and identify cross- and up-sell opportunities.

CallRex Workforce Management™: Forecast and schedule employee shifts based upon inbound and outbound call data provided by the Cisco system. Reduce labor costs by staffing with the right number of employees to meet service level goals.

CallRex Agent Evaluation™: Evaluate and score recorded Cisco telephone calls to determine agent training needs, track performance, script compliance, and compare skills across your contact center.

CallRex Computer Recording™: Capture all desktop activities so that managers can listen to the phone call and see what happening on the agents' computer—all in real time. Ideal for auditing business processes and procedures, spot monitoring, and uncovering training opportunities.