Telrex: IP Call Recording and Contact Center Optimization Contact TelrexRequest Free Evaluation Software

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Company Profile

Telrex Overview

Telrex provides the award-winning CallRex suite of IP call recording and workforce optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya, Microsoft, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, Siemens, Vertical, Zultys, Asterisk, Digium, Switchvox, Pingtel, Fonality, TalkSwitch, and more.

CallRex API™ enables custom integration of the CallRex platform with business and communications applications. Telrex partners with IP telephony vendors, value added resellers, Microsoft solutions providers and hosted IP telephony and call center service providers worldwide.

Founded in 2000 to address the rapidly growing need for VoIP recording and monitoring solutions, Telrex pioneered the VoIP call recording market with the release of CallRex in 2000. CallRex was the first packet-based, VoIP technology to record and monitor telephone calls on IP or IP-enabled telephone systems.

Telrex is privately held with corporate headquarters in Kirkland, Washington.

Telrex Management Team

The Telrex management team combines strong technical expertise with solid experience in starting and building successful businesses.

Robert Kapela
Founder & President

Robert founded Telrex in 2000 in order to provide small and medium sized companies an affordable IP-based call recording solution. Prior to founding Telrex, he was a vice president at Marketwave. At Marketwave Robert was responsible for fund raising, establishing the company's product line and defining its strategic direction. Marketwave was acquired in 1999 by Accrue Corporation, a publicly traded company, for $80 million. Robert has over 16 years of experience in start-ups.

Luke Adamson
Vice President, Product Development

Luke brings over 14 years of professional software development and technology management experience to Telrex. Prior to joining the company, Luke served as chief technology officer for Next Online Technologies, where he led the team that created the foundation for an online mortgage origination and fulfillment platform. Adamson started a U.S.-based database applications division for FrontBase, Inc., a Danish database vendor. He was also head of Consulting Services at the Omni Group where he led enterprise automation projects for clients including Apple Computer, Standard & Poors, Mitsubishi Electric, Toyota, and the Seattle Times. Luke has also served on the Apple WebObjects Advisory Board and is a member of the Association of Computing Machinery.

Jim Roark
Vice President, Sales

Jim has over 15 years of experience managing direct and indirect sales organizations within the technology industry. In addition to owning and managing his own company, Jim has held several sales and channel management positions at companies such as Avnet Hallmark, EMC2, GE Access, Sybase and Performance Enhancement (a Cisco IP telephony partner).

Jerry McGuire
Director of Finance

Jerry has over 20 years of experience guiding the financial affairs of technology companies. He has served such companies as Quintessent Communications, Simulring, Activate.net and Forte Design Systems. He has held executive positions with SeaMED Corporation and Source Technologies and was a consultant with Deloitte Haskins and Sells.

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