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CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Telrex Company Profile

Telrex Overview

Telrex provides the award-winning CallRex suite of IP call recording and workforce optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya, Microsoft, 3Com, Mitel, ShoreTel, BroadSoft, Sylantro, Genband, Siemens, Vertical, Zultys, Asterisk, Digium, Switchvox, Pingtel, Fonality, TalkSwitch, and more.

CallRex API™ enables custom integration of the CallRex platform with business and communications applications. Telrex partners with IP telephony vendors, value added resellers, Microsoft solutions providers and hosted IP telephony and call center service providers worldwide. Telrex has call center recording customers and call center optimization implementations around the world.

Founded in 2000 to address the rapidly growing need for VoIP recording and monitoring solutions, Telrex pioneered the VoIP call recording market with the release of CallRex in 2000. CallRex was the first packet-based, VoIP technology to record and monitor telephone calls on IP or IP-enabled telephone systems.

Telrex is privately held with corporate headquarters in Kirkland, Washington.

Telrex Management Team

The Telrex management team combines strong technical expertise with solid experience in starting and building successful businesses.

Robert Kapela
Founder & President

Robert Kapela founded Telrex in 2000 in order to provide small and medium sized companies an affordable IP-based call recording solution. Prior to founding Telrex, he was a vice president at Marketwave. At Marketwave Kapela was responsible for fund raising, establishing the company's product line and defining its strategic direction. Marketwave was acquired in 1999 by Accrue Corporation, a publicly traded company, for $80 million. Mr. Kapela has over 16 years of experience in start-up companies.

Jim Roark
Vice President, Sales

Jim Roark has over 15 years of experience managing direct and indirect sales organizations within the technology industry. In addition to owning and managing his own company, Roark has held several sales and channel management positions at companies such as Avnet Hallmark, EMC2, GE Access, Sybase and Performance Enhancement (a Cisco IP telephony partner).

Wayne Wagler
Director, Support

Wayne Wagler brings 8 years of support and engineering management experience and over 15 years of software engineering background to his role at Telrex. Prior to joining Telrex, Wagler was director of support at UIEvolution. In his tenure at UIEvolution, Wagler owned the customer and partner support functions, as well as managed engineering support, and designed a multi-tiered partner support program. Wagler has also held support and engineering management roles at Adobe Systems and Attachmate Corporation.

Jill Majors
Marketing Manager

Jill Majors has over eight years of marketing in the software industry. Prior to joining Telrex in 2008, Majors was employed at Envision Telephony and WRQ, Inc. (now Attachmate Corporation), where she held various marketing and marketing communications positions. Majors earned a bachelor of arts in speech communication from the University of Washington in Seattle.

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