Telrex: IP Call Recording and Contact Center Optimization Request a Quote from Telrex Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Workforce Optimization Solutions - Call Monitoring Solutions - Computer Recording Software

Telrex Company Profile

Telrex, part of the Enghouse Interactive family of interaction management solutions, provides the award-winning CallRex suite of IP call recording and workforce optimization software. CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Cisco, Avaya, Microsoft, 3Com/HP, Mitel, ShoreTel, BroadSoft, Zultys, Asterisk, Digium, Switchvox, Fonality, TalkSwitch, and more.

CallRex API™ enables custom integration of the CallRex platform with business and communications applications. Telrex partners with IP telephony vendors, value added resellers, Microsoft solutions providers and hosted IP telephony and call center service providers worldwide. Telrex has call center recording customers and call center optimization implementations around the world.

Founded in 2000 to address the rapidly growing need for VoIP recording and monitoring solutions, Telrex pioneered the VoIP call recording market with the release of CallRex in 2000. CallRex was the first packet-based, VoIP technology to record and monitor telephone calls on IP or IP-enabled telephone systems.

Resources