CallRex Computer Recording: Desktop Computer Activity Recording and Monitoring. Request Computer Recording Quote Request Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Overview | Key Features | Architecture | Why Record | Video Demonstrations


CallRex Computer Recording Architecture

CallRex Computer Recording™ is a full-featured desktop recording and monitoring software solution that integrates with CallRex Call Recording™ software. The software runs on standard Windows servers, and requires no proprietary hardware or complex installation.

The CallRex Computer Recording architecture consists of the following software components:

CallRex Computer Recording architecture includes CallRex Data Collectors, CallRex Client, and a CallRex Server

  1. CallRex Computer Recording Desktop Agents

    CallRex Computer Recording Desktop Agents run on employees' computers to collect data which is periodically sent to the CallRex Computer Recording Server and to enable live monitoring. The desktop agents are installed and run in stealth mode, and do not interfere with employees' activities.


  2. CallRex Computer Recording Client

    The Web-based CallRex client provides administrators and managers with the ability to assign access rights for supervisors; configure how computer activity will be recorded; and select which computers will be monitored and recorded. Authorized users, typically administrators and managers, can access the CallRex client using any Silverlight-compatible browser.


  3. CallRex Computer Recording Server

    The CallRex Server stores information received from the desktop agents in a SQL database.

Learn more about quality monitoring with CallRex Computer Recording:

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