CallRex Computer Recording: Desktop Computer Activity Recording & Monitoring. Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Desktop Analytics and Quality Monitoring Software

Record and monitor employee desktops to ensure optimal customer experiences. CallRex Computer Recording™ helps managers gain a total view of customer interactions and employee computer usage.

CallRex provides the following key features:

  • Full-motion video synced with voice recordings
  • Live computer screen monitoring
  • Screenshot recording
  • Fast search and playback of computer screenshot recordings
  • Individual and group access rights
  • Multiple recording modes (scheduled, on-demand)

CallRex provides multiple recording modes including 100% unlimited recording, triggered recording based on customizable criteria, and on-demand recording.

Comprehensive View of Customer / Employee Interactions

With CallRex Computer Recording, supervisors have insight into the complete customer interaction. Full-motion videos, synced with call audio, provide a holistic view into the interaction, allowing managers to identify positive experiences or areas for training. The complete customer interaction—including the desktop video and the telephone conversation—can be exported to be attached to e-mail or CRM records.

Streamlined Administration

For administrators, CallRex is managed as a single system from anywhere on the network. Individual and group access rights within CallRex enables managers to gain customized views of selected employees and groups. Access rights can be assigned so that different managers have access to view and record separate groups of employees, and senior managers can view multiple groups. CallRex provides complete flexibility to map to the needs and organizational structure of each business.

Users of CallRex Computer Recording are tracked through the Windows domain login, allowing administrators to upgrade or uninstall software remotely. The CallRex client interface displays which version of the CallRex client is installed on each agent desktop and when the system last contacted the servers. Administrators can remotely restart the users' clients from the CallRex interface as well.

Multi-Site Support

Branch offices, remote sites and mobile/at-home employees are interconnected via the WAN for real-time live monitoring and activity recording from any location. For multi-side deployments with CallRex Call Recording, the CallRex Server is installed on Windows servers distributed across multiple locations. For stand-alone installations, the CallRex Computer Recording data collector is deployed to employee computers, regardless of location, and the information is sent to a single server. Scalability is achieved through additional Windows servers.

Learn more about quality monitoring with CallRex Computer Recording:

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