CallRex Computer Recording: Desktop Computer Activity Recording & Monitoring. Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

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Contact Center Optimization through Desktop Computer Recording & Monitoring

CallRex Computer Recording™ desktop analytics software is the easy and affordable solution to record and monitor employee computer activity.

Deployed with CallRex Call Recording™ IP call recording software, CallRex Computer Recording enables contact center managers to capture the entire interaction for comprehensive quality monitoring.

Formal and informal quality monitoring programs allow companies to:

  • Improve employee training with real-life examples
  • Optimize company procedures to maximize performance
  • Increase employee cross-selling effectiveness
  • Ensure employees appropriately utilize business assets
  • Gain a comprehensive understanding of employee activity and customer interactions
  • Provide an audit trail for security
  • Meet legal obligations
  • Identify barriers to employee productivity
  • Increase customer satisfaction through efficient call handling
  • Spot monitor computer activity to ensure peak performance

Contact center managers use desktop monitoring to:

  • Train, coach, and audit agents
  • Ensure consistent and correct use of business systems
  • Recognize exemplary performances
  • Identify training opportunities
  • Unobtrusively and efficiently monitor contact center employees
Monitor and record employee desktop activities to ensure peak performance.

Click to view a larger image of the real-time desktop monitoring with CallRex Computer Recording software.

Learn more about quality monitoring with CallRex Computer Recording:

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