Contact Center Solutions: Quality Monitoring & Workforce Management by Telrex

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."
CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
Computer Recording &
Monitoring
CallRex Speech Analytics: Automatically Analyze Recorded Calls
CallRex Speech Analytics
Automatically Analyze
Recorded Calls
CallRex Agent Evaluation: Call Scoring, Reporting & Analysis
CallRex Agent Evaluation
Call Scoring, Reporting &
Analysis

New Solutions for Today's Contact Centers

Call Center Challenges

Contact centers must provide exceptional customer service and are always under pressure to continually reduce costs.

Call centers of all sizes struggle with the management challenges of evaluating, training and motivating employees while also accomplishing the daily tasks of  forecasting, scheduling, and adherence tracking to ensure efficient operations. Well trained, motivated, and optimally scheduled employees are critical for success. Until now, call center optimization tools were simply too complex and expensive for most contact centers. 

The Solution

CallRex call center call recording software makes it easy and affordable to optimize your contact center and to maintain efficient operations.

The CallRex call center software suite enables you to:

  • Record and monitor phone calls and computer activity, quickly identify, retrieve and analyze the content of recorded calls to understand caller intent, conduct root cause analysis and gather business intelligence.
  • Evaluate, train and motivate contact center employees while gaining comprehensive reporting for individuals and teams, as well as calibration of supervisors and training staff.
  • Create a true coaching environment to raise employee productivity, increase job satisfaction and reduce attrition.
  • Forecast demand, schedule shifts and track adherence in one integrated solution.

The CallRex call center call recording software suite makes it easy and affordable to record and optimize your contact center. 

Learn more about CallRex call recording and monitoring solutions:

Resources