CallRex Training & eLearning: Training, Coaching, and eLearning at the Desktop. Easy and affordable on-demand training, coaching, and performance management for contact centers. Contact TelrexRequest Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians
  • Engineered Protection Systems "CallRex is rock solid for recording calls, and it worked perfectly from the beginning."

    - Eric Hoskinson,
    director of technology, Engineered Protection Systems, Inc.

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems."

    - Dawn Eastwood,
    director of IT, Keany Produce
  • "We looked at a lot of different solutions, and CallRex had all of the features that we were looking for. CallRex software is easy and intuitive."
    - Drew Clauson,
    president, Kindred Partners

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Call Recording: IP Call Recording & Monitoring
CallRex Call Recording
IP Call Recording &
Monitoring
CallRex Computer Recording: Desktop Analytics Software
CallRex Computer Recording
Desktop Recording &
Monitoring
CallRex Agent Evaluation: Call Scoring & Agent Coaching
CallRex Agent Evaluation
Call Scoring &
Agent Coaching

Call Center Optimization Solutions

Today, training contact center agents for peak performance has become a critical factor for business success.

Without the right call center optimization tools, the goal of effective and continuous performance improvement can seem out of reach.

Contact center managers know that providing the right training to each agent on a timely basis, customized to their specific needs, and then tracking individual results across the entire call center can be a time consuming, costly and complex process.

In addition, the results from traditional classroom training, side-by-sides, fly-bys, and one-on-one coaching can be difficult to measure.

Now, CallRex Training & eLearning™ provides a comprehensive solution to deliver customized training to individual agents at their desktops.

CallRex Training & eLearning software provides management tools to track agent training and measure ongoing improvement automatically. The results are faster, more effective training, at a lower cost and with less time spent in classroom-style training.

Learn more about call center optimization software solutions from Telrex:

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