CallRex Training & eLearning: Training, Coaching, and eLearning at the Desktop. Easy and affordable on-demand training, coaching, and performance management for contact centers.

CallRex Customers


  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"
    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

Call Center Training and Coaching Solutions

CallRex Training & eLearning™ software offers affordable on-demand training, coaching, and performance management for contact centers.

The CallRex Training & eLearning solution provides management tools to track agent training and measure ongoing improvement, automatically.

  • Deliver customized training to agents' desktops.
  • Schedule training to match contact center agent downtime.
  • Enable agents to launch training on-demand.
  • Automatically track performance results with powerful reporting and trend analysis.
  • Coaching tools accelerate feedback and guide agents through on-going improvement.

Learn more about call center optimization software solutions from Telrex:



Resources