VoIP Call Recording Integrations

Fonality Call Recording and Monitoring Solutions

Fonality VoIP Call Recording Solution

CallRex Software Provides Workforce Optimization Solutions Like Call Recording, Computer Monitoring, Agent Evaluation, and Workforce Management Software for Fonality IP PBX Systems


Fonality VoIP call recording with CallRex Call Recording™ is an advanced, packet-based call recording and monitoring software solution designed for Fonality's IP PBX solutions.

CallRex Call Recording is the ideal Fonality call recording solution because it uses packet-sniffing technology to record calls. Packet-based call recording on a Fonality system offers an advanced, yet affordable, solution to small- and medium-sized businesses that were previously unable to afford call recording and monitoring solutions.

Fonality IP PBXs utilize SIP-based technology, which is growing rapidly as an IP PBX standard. Telrex supports SIP IP PBX recording for Fonality and similar IP PBX providers. SIP makes it easy for IP PBX resellers to quickly sell and deploy VoIP in businesses of all sizes, enabling small and medium businesses in particular to access a wide variety of previously unaffordable applications such as call recording. Learn how Kindred Partners took advantage of subscription-based licensing to implement affordable CallRex Call Recording software on a Fonality Trixbox system.

In addition to call recording for Fonality solutions, Telrex offers an integration solution between CallRex Workforce Management™ software and Fonality's PBXtra Call Center solution. Through the integration, CallRex captures real-time call queue information, which is used to automatically forecast and schedule call center staff based upon a company's service level goals.The historical call data is used to forecast incoming calls in concert with real-life effects like abandonment, shrinkage, and seasonal call volumes. Learn more about the workforce management integration with Fonality's PBXtra Call Center solution.

Learn more about the benefits of CallRex VoIP call recording solutions:

CallRex: IP Call Recording and Contact Center Optimization

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