Genband Call Recording and Monitoring Solutions

Genband VoIP call recording with CallRex Call Recording ™ is an advanced, packet-based call recording and monitoring software solution designed for the Genband M6 Communications Application Server (formerly Tekelec T-6000 VoIP Application Server).

CallRex Call Recording is the ideal Genband call recording solutions because CallRex software uses packet-sniffing technology to record and monitor VoIP calls. Packet-based call recording offers an advanced, yet cost-effective, solution to small and medium businesses that were previously unable to afford call recording and monitoring solutions. In fact, the CallRex call center software suite enables you to:

• Record and monitor phone calls and computer activity, quickly identify, retrieve and analyze the content of recorded calls.
• Evaluate, train and motivate contact center employees.
• Create a true coaching environment to raise employee productivity, increase job satisfaction and reduce attrition.
• Forecast demand, schedule shifts and track adherence in one integrated solution.

Learn more about the benefits of CallRex VoIP call recording solutions:

• Why record and monitor calls?
• Contact center solutions
• VoIP call recording solutions
• CallRex call recording and monitoring software
• Request free evaluation software