Genband Call Recording and Monitoring Solutions
Genband VoIP call recording by CallRex Professional™ and CallRex Express™ is an advanced, packet-based call recording and monitoring software solution designed for the Genband M6 Communications Application Server (formerly Tekelec T-6000 VoIP Application Server).
CallRex Professional and CallRex Express are the ideal Genband call
recording solutions because CallRex software uses packet-sniffing
technology to record and monitor VoIP calls. Packet-based call recording
offers an advanced,
yet cost-effective, solution to small and medium businesses that were
previously unable to afford call recording and monitoring solutions.
In fact, the CallRex call center software
suite enables
you to:
- Record and monitor phone calls and computer activity, quickly identify, retrieve and analyze the content of recorded calls.
- Evaluate, train and motivate contact center employees.
- Create a true coaching environment to raise employee productivity, increase job satisfaction and reduce attrition.
- Forecast demand, schedule shifts and track adherence in one integrated solution.
Learn more about the benefits of CallRex VoIP call recording solutions:
Resources
