CallRex Hosted: IP Call Recording & Monitoring for Hosted IP Telephony Service Providers Contact TelrexDownload Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

Scalable Hosted Call Recording Solutions

CallRex Hosted™ is deployed in the service provider's facilities and interoperates with the hosted softswitch to receive audio and call control packets. CallRex Hosted is highly scalable to support multiple tenants and thousands of users within a single system.

CallRex Hosted utilizes port mirroring to copy every audio packet traversing the network to and from the hosted softswitch. CallRex Hosted reassembles the packets, then compresses and stores the recorded call for later retrieval.

Recorded calls may be stored temporarily on the CallRex Hosted server at the service provider site and then transferred to each tenant's permanent storage locations for search, retrieval, playback, export and archiving.

CallRex Hosted has two components: the CallRex Hosted Server and the CallRex Hosted Client.

  • The CallRex Hosted Server coordinates all recording and monitoring and provides temporary storage of recorded calls. The Server also includes SQL database software, which is partitioned for each individual tenant.
  • The web-based CallRex Hosted Client provides multiple levels of access for service provider system administrators as well as users at each individual tenant. Service provider administrators use the client to provision licenses and, if desired, configure and administer any tenant's settings. Tenants use the client to configure and administer their settings as well as access their recordings.

CallRex Hosted Architecture

CallRex Hosted architecture

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