CallRex Hosted: IP Call Recording & Monitoring for Hosted IP Telephony Service Providers Contact TelrexDownload Free Evaluation Software

CallRex Customers

  • Upstate New York Transplant Services "We use CallRex call recordings to train staff on live calls, allowing them to get a glimpse of 'real-life' situations."
    - Margaret Cosentino,
    VP, Information Services, UNYTS
  • "Since we have moved to CallRex call recording, we have not had a major technical issue, the product has proven to be very user-friendly and easy to administer and support."

    - Elizabeth Beasley, Director, Ambulatory Access Center, University Physicians

  • "CallRex is very easy to use. The software has proven to be a turnkey solution for us."


  • "CallRex makes us successful because managers are able to retrieve and listen to calls and quickly identify problems"

    - Dawn Eastwood,
    director of IT, Keany Produce
  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."

  • "Our CallRex investment will pay for itself in the time saved by the management staff."

    - Susan Milne, Operations Manager, Healthy Mothers, Healthy Babies Coalition of Georgia
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
  • "We chose to move to CallRex call recording software because it was a proven, certified solution for our ShoreTel system, and the solution was very cost effective."

    - Don Gregory, Information Technology Manager, United Supply Co.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

Related Products

CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

Full-featured IP Call Recording Solution

CallRex Hosted™ scales to thousands of users and offers multi-tenant capabilities enabling service providers to deliver full-featured IP call recording and monitoring to every customer.

With CallRex Hosted, service providers are able to:

  • Provision licenses across multiple tenants,
  • Configure and administer access rights for each tenant,
  • Configure individuals and user groups for unlimited, rules-based and on-demand recording,
  • Provide a branded web-based user interface,
  • Offer flexible storage options for recorded calls,
  • Enable integration with hosted contact centers systems.

With CallRex Hosted, business customers are able to:

Supervisors can monitor, record on-demand, and retrieve call recordings
  • Configure individuals and user groups for unlimited, rules-based and on-demand recording,
  • View real-time status of selected groups of employees
  • Silently monitor calls
  • Record calls on-demand
  • Easily search, retrieve and playback calls
  • Export recorded calls to be emailed, linked to CRM records, archived, and more.

 

Learn more about CallRex Hosted call recording solutions:

Resources