CallRex Call Recording Version 3.7 Administrator's Manual

CallRex Call Recording is a packet-based call recording and monitoring solution designed for IP or IP-enabled telephone systems. User and administrator guides are provided here to assist you in understanding and optimizing your investment in CallRex software solutions.

CallRex Administrator's Manual Contents

• Introduction
• CallRex Client Overview
• CallRex Services - Windows Services
• Getting Started
• Usage
• Phone
• Flagging calls
• Recorded calls
• Search
• Configure
• Users
• Security
• Phone
• General
• Services
• Troubleshooting FAQ
• CallRex Auto-Update
• CallRex Host Configuration
• Miscellaneous
  • Database Backup
  • Server Hibernation
  • Manual Conversion using CracConv.

Download a PDF version of the CallRex Administrator's Manual for version 3.7.

Introduction

CallRex Call Recording™ is a packet-based, call recording and monitoring solution designed for IP or IP-enabled telephone systems. The following materials describe how to install the CallRex client, as well as setting up users and permissions.

If you also purchase CallRex Computer Recording™ to enable computer and Internet recording and monitoring, you also need to download the CallRex Computer Recording User Guide.

CallRex Call Recording and CallRex Computer Recording are seamlessly integrated into one product. If you want to evaluate CallRex Computer Recording, contact your reseller or Telrex to receive the key code to unlock the CallRex Computer Recording add-on features. You do not have to install any additional software.

If you do not have the CallRex Computer Recording add-on, the features are either hidden or grayed out.

CallRex Client Overview

The CallRex Client has two primary sections - Usage and Configure. Each section has a number of subsections. The main sections and subsections are described in detail in this guide.

CallRex License Overview

CallRex Call Recording 3.7 provides two types of licenses:

• Unlimited
• On-Demand

The license options provide more flexibility in deciding the method to record or monitor phone calls. If a user is assigned both types of licenses, then the Unlimited license takes precedence.

Unlimited License - This license provides the option to record and monitor a user's phone calls by assigning them to any recording profile. This license also allows you to record or monitor a user on an On-Demand basis and is equivalent to version 3.0's standard CallRex license.

On-Demand License - This license provides the option to record or monitor a user on an On-Demand basis only. An On-Demand license requires "Record" to be clicked every time a call is to be recorded. An Unlimited license allows automatic triggered recordings. All On-Demand users can record their own calls by clicking "Record." Similarly, a manager can remotely record any On-Demand user's call by selecting an ongoing call and clicking "Record."

Tip: On-Demand licenses are ideal for executives or outher professionals who want the ability to record their calls on an ad hoc basis.

CallRex Services - Windows Services

CallRex Status Service – Interfaces with the CallRex SQL database and manages the other CallRex Services.

CallRex Recording Service – Processes inbound voice traffic for each user and generates the .RAW recording files.

CallRex Call Control Service – Processes call control information for caller ID and call termination.

CallRex Call Conversion Service – Processes .RAW files from the Recording service and converts them to .WAV format.

CallRex Updater Service – Processes inbound client logins to check clients for needed updates and pushes out updates as needed. Example:

NOTE: The Status service must be stopped last and started first.

 

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