CallRex Call Recording Version 3.7 Administrator's Manual: General Configuration - Telrex Manuals
Download a PDF version of the CallRex Version 3.7 Administrator's Manual.
The General subsection provides general configuration options for email settings, licensing, companding algorithm, license count, call retention, volume adjustments, scheduled system maintenance, and multi-media settings.
Note: Stored data must be saved to the hard disk on the computer running the server. Do not store calls to another hard disk on the network.
In this section:
- Email Settings
- Licensing
- Companding Algorithm
- Call Retention
- Events
- Scheduled System Maintenance
- Multi-Media Settings
Email settings are configured for sending notification messages to users.
Definitions
| Field | Purpose |
| SMTP Server | Enter the name of the SMTP server. |
| SMTP Port | Enter the SMTP port. |
| Email Address | Enter the email address where the notification should be sent. |
| SMTP Server requires authentication | Select this check box if the sMTP server requires authentication for your email messages. |
| User name | Enter the user name of your email account. |
| Password | Enter the password of your email account. |
The licensing model for CallRex is based on a per user basis; therefore you must assign a license to each user and administrator. Managers and IT personnel who access the CallRex client to administer the software or to play back recorded information also require a license. Each CallRex license allows you to monitor and record the user’s phone activity.
To generate a token:
- Click Generate. A unique Token is generated.
- Send an email to the Token to your reseller or to Telrex. You will receive an email with CR and MM unlock key-codes.
- Click Unlock. the number of user licenses you have purchased is displayed in the License Count group box.
A Companding Algorithm is an International Telecommunications Union (ITU) standard for converting analog data into digital form using Pulse Code Modulation (PCM). Europe and Latin America uses A-Law, while North America and Japan use mu-Law (µ-Law).
By default, the µ-law (Default; North America, Japan) option is selected. If the users are from Europe or Latin America, then select the A-law (Europe, South America, Asia) option.
Call Retention allows you to delete unwanted calls, like calls that are less than a specific duration or calls that are older than specific time period. This is useful to save space on hard disk.
The Delete recorded calls less than X seconds option allows you to delete calls less than a specified length of time. These calls are not saved to the system. This change is effective from the time you enter the value. The calls recorded earlier are not deleted.
The Delete recorded calls older than X days option allows you to delete calls older than the specified number of days. This deletion takes place 24 hours after you first enter any value into this field. If you enter 0 in this field, calls are not deleted.
Event Logging application is used by administrators to view the hardware, software and system problems, and to monitor the system events. The Event Logging application creates a log of the critical and significant events generated by the components of the CallRex system.
To view events:
- Click Show Events. A new Events
window opens displaying a list of all the captured events.
- Click any event to view the details at the bottom of the screen.
The Events window displays the rows fetched from status service. The rows display the events generated by components of CallRex system such as CallControl, CallRecording, CallConversion, or StatusService. The lower pane displays the details about the call recordings.
Note: Only an administrator can view or delete events.
Events Definitions
| Column Name | Description |
| Severity | Severity of the event. It includes Information, Error, Warning, Audit, and so on. |
| Event Type | Type of event. For example, Call Statistics, Login failed, Connection loss, and so on. |
| Address | IP address of the computer where the event occurred. |
| Service Type | Type of service. It includes services such as CallControl, CallRecording, or Call Conversion service. |
| Timestamp | Time when the event occurred. |
| Title | Title of the event describing the event in brief. |
To delete an event:
- Right-click the event that you want to delete. A shortcut menu opens. You may select multiple events at a time.
- Click Delete. A confirmation message is displayed.
- Click Yes to delete the event from the database.
The Volume Adjustments group box provides the ability to increase the voice volume of all calls from a specific IP address. Note: The IP address is the value of the connection for the voice traffic. This increases traffic by the volume factor selected.
To add an IP address:
- Click Add.The Volume Settings dialog box opens.
- Enter an IP address in the IP Address field.
- Enter the volume factor in the Volume Factor field. The volume factor is a multpilicaton factor. For example, if you enter 2, the incoming voice volume is increased by a factor of 2.
- Click Save.
Note: Select an IP address and click Edit to edit the settings. Select an IP address and click Delete to delete the settings.
The Schedule System Maintenance allows the user to select a time to schedule maintenance for better performance of the system. When CallRex customers have problems with service stability or unconverted RAW files, the support engineer has to set up a process that is referred as Scheduled Maintenance. In the past, Scheduled Maintenance involved setting up a scheduled windows task that restarts all the CallRex services and converts any unconverted RAW files by executing a batch script. With the introduction of this new feature, scheduled maintenance is an integrated part of the product and is easily available from the CallRex Client user interface.
The user can specify a day and time on a daily or weekly basis to run the system maintenance.
To configure the system maintenance:
- Select the Enable Scheduled Maintenance check box.
- Select the Daily at option and set the time to run the system maintenance on a daily basis.
- Select the Weekly on option and set the day and time to run the system maintenance on a weekly basis.
The Multi-Media Settings allow configuring inactivity time out and profile refresh time for the multi-media agent deployed at client machine. This is only useful if you have purchased CallRex Computer Recording license.
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