CallRex Call Recording Version 3.7 Administrator's Manual: Miscellaneous - Telrex Manuals

Download a PDF version of the CallRex Version 3.7 Administrator's Manual.

In this section:

• Database Backup
• Server Hibernation
• Manual Conversion Using CracConv.

Database Backup

You can backup the database automatically using third-party backup tools.
The database is typically located at:

C:\Program Files\Microsoft SQL Server\MSSQL.1\DATA

The database file names are telrex35.mdf and telrex35_log.ldf

If you wish to backup the database manually, there are two options:

1. SQL Management Studio Express and
2. DBAgent

SQL Management Studio express is freely available from Microsoft’s web site.

DBAgent is a tool distributed with CallRex. It is typically located in the Tools directory under CallRex’s default installation folder (C:\Program Files\CallRex\).

Neither of these tools has any automatic backup capability.

Server Hibernation

Make sure that your server is not set to hibernate. This interferes with the Telrex software.

Manual Conversion Using CracConv.

Purpose & Scope

The CRACConv utility is used to convert unconverted .RAW files into .WAV format. The utility supports multiple command line arguments. The following section will provide the basic command line information necessary for manual conversion of .RAW files.

Procedure

CRACConv.exe -Folder <relative/absolute path>

Converts all the .RAW files in the storage directory into .WAV files.
Example: Cracconv.exe -Folder "C:\Program Files\CallRex\LocalStorage\11-28-2007"

CRACConv.exe -File <Filename>

Filename should be combination of complete path and file name.

Example: Cracconv.exe -File "C:\Program Files\CallRex\LocalStorage\11-28-2007\00.e0.bb.1c.e9.52 13.48.58 11-28-2007.raw"
CRACConv.exe IPAddress -Today

This command line argument converts all the .RAW files of current date.

Example: Cracconv.exe 192.168.1.100 -today

CRACConv.exe IPAddress -Yesterday

This command line argument converts all the .RAW files of previous date.

Example: Cracconv.exe 192.168.1.100 -yesterday

CRACConv.exe IPAddress <DATE>

This command line argument converts all the .RAW files of a specific date.

Example: Cracconv.exe 192.168.1.100 11/27/2007

CRACConv.exe IPAddress <DATE1:DATE2>

This command line argument converts all the .RAW files within a specific date range.

Example: Cracconv.exe 192.168.1.100 11/27/2007:11/29/2007

Notes:

• Commands are not case sensitive.
• IPAddress = IP address of the machine running the call conversion service (CallRex Server)
• Date format must be MM/DD/YYYY
  

 

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