Telrex Technical Support: Call Recording Software Implementation

CallRex Call Recording Version 3.7 Administrator's Manual: Recorded Calls - Telrex Manuals

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In this section:

Recorded Calls Tab

The Recorded Calls tab displays the search results and includes a log of recorded calls. You can search recorded calls. You can playback the recorded calls or export them. You can also edit flags and even verify the watermark.

Viewing Recorded Calls

You can view recorded calls for a user in the Recorded Calls tab. You can filter call records for a specific date or date range.

To view recorded calls:

  1. Select Usage > Phone in the navigation pane.
  2. Click the Recorded Calls tab in the right pane.
  3. Select the user whose calls you want to view from the Users list.
  4. Select Custom from the Date list, and select the start date and stop date for the duration that you want to view the recorded calls from the Start and Stop lists. If you select any other option from Date list, then the Start and Stop fields appear as grayed out. These dates are automatically updated with reference to the system date.



  5. Click Refresh. The results are displayed.


You can also configure the display of the Recorded Calls list fields.

To configure Display Fields:

  1. Click Display Fields at the bottom of the list. The Display Fields dialog box opens.



  2. Select or clear the check boxes corresponding to the fields to show or hide the fields.
  3. Click OK. The selected fields are displayed in the list.

Playing Back a Recorded Call

An authorized user can play back a recorded call.

To play back a recorded call:

  1. Right-click on the call you want to play back and select Play from the shortcut menu.
  2. The CallRex Player is launched. All other calls linked to the selected call are listed in the play list.
  3. The play list shows the call details such as Name, Extension, Caller ID, etc. A call chain is created if all of the following criteria are true:
    • A call with matching Caller ID or Outbound Number is recorded in the last four hours.
    • The call recording is converted to .WAV file.
    • The recorded call ended in the last 20 minutes.



File menu

Menu Item Description
Play Downloads and plays the selected file.
Flag Selection... Opens the flagging dialog box to flag a call recording, which allows you to associate additional information about a call.
Delete Deletes the selected call recordings. A confirmation is displayed before deleting the call recordings.
Play All Plays all the call recordings in the chain of selected calls. By default, the Play All option is selected.
Exit Closess the CallRed Player and deletes call recordings stored in temporary location.

Export menu

Menu Item Description
As individual files... Saves each recording in the chain as an individual file at the specified location.
As concatenated sequence... Each recording in the chain is saved as a single file at the specified location.

View menu

Menu Item Description
Display columns... Allows the user to select call information columns to be displayed.

Exporting Recorded Calls

You can export a recorded call as a standard .WAV file and save it on your computer. This allows you to listen to the call even when you are not logged on to the CallRex client. The file can be played on any standard media player. You can also export multiple calls by selecting them.

To export recorded calls:

  1. Select the calls you want to export. Right-click the calls and select Export from the shortcut menu. The Browse for Folder dialog box opens.



  2. Browse to the required folder and click OK to save the file.

Verifying Watermark

The watermark function allows you to verify whether a file has been tampered while it was stored in CallRex. The watermark functionality does not apply to recorded files that have been exported.

To verify a watermark:

Right-click the call and select Verify Watermark from the shortcut menu. The Validate Watermark dialog box appears notifying whether the watermark for the selected recorded call is valid or not.

 

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