VoIP Call Recording Integrations

Microsoft Lync Call Recording - Microsoft Lync Solution - Microsoft Unified Communications Call Recording Solution

Microsoft Lync Call Recording - Microsoft Lync Solution Call recording for Microsoft Lync unified communications systems

CallRex Call Recording™ software enhances the value of Microsoft Lync unified communications solutions by bringing IP voice recording to the desktop and extending compliance, training and productivity benefits to companies of all sizes.

Capture critical inbound and outbound calls that come through the Microsoft Lync clients along with any other device managed through the Lync Server using CallRex Call Recording software. Even the interactions for those who work remotely on network controlled mobile devices can be recorded. CallRex Call Recording makes it easy to leverage your investments in your Lync Server infrastructure to create a high quality and regulatory compliant call center.

CallRex™ software enables businesses to implement Microsoft Unified Communications while maintaining and extending their call recording and monitoring business processes. The value of Lync is extended by CallRex because recorded calls are accessible at the desktop. For example, Microsoft Lync users can link recorded calls from the CallRex solution to customer records in Microsoft Dynamics CRM. In addition, call recording and monitoring features can be integrated with business applications via the CallRex API™.

Multiple Lync Integration Options

CallRex Call Recording software accommodates your business infrastructure environments by offering multiple integrations methods for Microsoft Lync systems. Passive server-side or client-side network monitoring, as well as active conference-based call recording, is supported by CallRex Call Recording software. When required, a hybrid combination of the integration options can be employed to suit your business needs

Both CallRex Call Recording and Microsoft OCS utilize VoIP and SIP technology. In an Office Communicator Server environment, CallRex records calls on the edge of the system. Call traffic from both soft phones and Office Communicator-enabled hard phones (Tanjay) can be recorded by CallRex software. Utilizing a background process, CallRex collects audio packets and sends the information to the CallRex Server. Call signaling information is collected from the Office Communicator Server by CallRex using a plug-in that acts as a SIP filter, sending the appropriate call data to the CallRex server.

Support for Native Microsoft RTAudio

CallRex Call Recording supports the preferred Microsoft multi-rate, sub-band audio codec, Real-time (RT) Audio. RTAudio is the preferred Microsoft® Real-Time audio codec and is the default codec for Microsoft's Unified Communications platforms. Designed with quality of service for VoIP communications in mind RTAudio is capable of wide-band and narrow-band encoding. RTAudio also has a built-in network aware Forward Error Correction method that optimizes the bit rate transmission for the best possible quality depending on network conditions.

Record Encrypted Audio Traffic

CallRex Call Recording for Microsoft Lync allows users to record call traffic that has been encrypted with Secure Real-time Transport Protocol (SRTP), allowing companies to take advantage of the call encryption features built-in to the Microsoft unified communications solution while also reaping the benefits of call recording for their business.

CallRex Call Recording in the Microsoft Lync environment.

Click the image above to view a larger image of the CallRex Call Recording for Microsoft Lync diagram.

Learn more about the Microsoft Lync call recording solutions from Enghouse Interactive on the Microsoft Office System Solutions Web site or download the CallRex datasheet for call recording on Microsoft Lync.

Learn more about the benefits of CallRex VoIP call recording solutions:

 

CallRex: IP Call Recording and Contact Center Optimization

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