CallRex Multi-Media: Desktop Computer Activity Recording & Monitoring.

CallRex Customers

  • Evergreen Professional Recoveries "CallRex is very easy to use. The software has proven to be a turnkey solution for us."

  • GlobalFit "We use CallRex to enhance training and improve quality, and we later realized that we could also make good use of the system for dispute resolution."
  • U.S. Oil Co., Inc. "CallRex has been priceless in helping us to bring accountability to the dispute resolution process."
    - Tom Kriplean, Technology Director,
    U.S. Oil Co., Inc.
  • Colorado Department of Corrections "I recommended CallRex for its ability to record and monitor IP calls and for its affordability."

    - Ron Wiseman, IT Manager, Colorado Department of Corrections

Related Products

CallRex Professional: IP Call Recording & Monitoring
CallRex Professional
IP Call Recording &
Monitoring
CallRex Multi-Media: IP Call Recording and Monitoring
CallRex Multi-Media
IP Call Recording &
Monitoring

Monitor Employee Desktop Activity

CallRex Multi-Media™ is the easy and affordable solution to record and monitor employee computer activity.

Deployed with CallRex Professional™ IP call recording software, CallRex Multi-Media enables contact center managers to capture the entire interaction for comprehensive quality monitoring.

Contact center managers use CallRex Multi-Media to:

  • Ensure agents are using business systems correctly and consistently
  • Spot monitor computer activity to ensure peak performance
  • Track contact center agents' use of internet and intranet resources
  • Provide an audit trail for security.

Learn more about quality monitoring with CallRex Multi-Media:

Resources